Service Scheduler & Coordinator | 9-5, Early Friday Finish

Pertemps North Midlands; Stafford; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Daytime hours 8:30am-5pm

Early finish Fridays

Collaborative, warm team environment

Job summary

Pertemps North Midlands is seeking an experienced Service Administrator to join our client’s Service team on a temporary basis. You will coordinate field engineers, manage service cases end-to-end and ensure timely communication with customers.

The role requires highly organised, proactive and customer-focused individuals with strong IT skills and the ability to multitask in a fast-paced environment. Daytime hours and an early finish on Fridays are available.

Qualifications

• Previous experience in administration, coordination, scheduling or a similar service-based environment.
• Knowledge of end-to-end logistics would be advantageous.
• Strong organisational and time-management skills.
• Excellent attention to detail and process discipline.
• Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
• The ability to prioritise and multitask effectively.
• A proactive, enthusiastic and self-motivated approach.
• The confidence to work independently while also contributing positively to a team.
• A responsible, dependable and flexible attitude.

Responsibilities

• Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.
• Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.
• Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.
• Support the delivery of projects and manage individual service cases from initial enquiry through to completion.
• Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.
• Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers.
• Prepare relevant Risk Assessments and Method Statements for service cases.
• Maintain accurate and methodical records of service transactions and activities.
• Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates.
• Support service order management, logistical despatch, service works billing and general customer enquiries.
• Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.

Skills

Administration

Coordination

Scheduling

Customer service

Time management

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Pertemps North Midlands is seeking an experienced Service Administrator to join our client’s Service team on a temporary basis. You will coordinate field engineers, manage service cases end-to-end and ensure timely communication with customers.

The role requires highly organised, proactive and customer-focused individuals with strong IT skills and the ability to multitask in a fast-paced environment. Daytime hours and an early finish on Fridays are available.