Service Administrator

Pertemps North Midlands; Stafford; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Daytime hours 8:30am-5pm

Early finish Fridays

Collaborative, warm team environment

Job summary

Pertemps North Midlands is seeking an experienced Service Administrator to join our client’s Service team on a temporary basis. You will coordinate field engineers, manage service cases end-to-end and ensure timely communication with customers.

The role requires highly organised, proactive and customer-focused individuals with strong IT skills and the ability to multitask in a fast-paced environment. Daytime hours and an early finish on Fridays are available.

Qualifications

• Previous experience in administration, coordination, scheduling or a similar service-based environment.
• Knowledge of end-to-end logistics would be advantageous.
• Strong organisational and time-management skills.
• Excellent attention to detail and process discipline.
• Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
• The ability to prioritise and multitask effectively.
• A proactive, enthusiastic and self-motivated approach.
• The confidence to work independently while also contributing positively to a team.
• A responsible, dependable and flexible attitude.

Responsibilities

• Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.
• Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.
• Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.
• Support the delivery of projects and manage individual service cases from initial enquiry through to completion.
• Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.
• Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers.
• Prepare relevant Risk Assessments and Method Statements for service cases.
• Maintain accurate and methodical records of service transactions and activities.
• Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates.
• Support service order management, logistical despatch, service works billing and general customer enquiries.
• Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.

Skills

Administration

Coordination

Scheduling

Customer service

Time management

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Favourable daytime hours - 8:30am-5pm

Early finish Fridays

Collaborative, warm team environment

Our client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis. This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential.

Key Responsibilities

• Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.
• Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.
• Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.
• Support the delivery of projects and manage individual service cases from initial enquiry through to completion.
• Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.
• Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers.
• Prepare relevant Risk Assessments and Method Statements for service cases.
• Maintain accurate and methodical records of service transactions and activities.
• Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates.
• Support service order management, logistical despatch, service works billing and general customer enquiries.
• Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.

About You

We are looking for someone who is highly organised, proactive and customer-focused, with the ability to manage competing priorities in a busy environment. You will have excellent attention to detail, strong administrative skills and the confidence to communicate effectively with customers, engineers and internal stakeholders.

The successful candidate will ideally have:

• Previous experience in administration, coordination, scheduling or a similar service-based environment. Knowledge of end-to-end logistics would be advantageous
• Strong organisational and time-management skills.
• Excellent attention to detail and process discipline.
• Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
• The ability to prioritise and multitask effectively.
• A proactive, enthusiastic and self-motivated approach.
• The confidence to work independently while also contributing positively to a team.
• A responsible, dependable and flexible attitude.

If you are an experienced administrator who thrives on coordinating people, processes and customer requirements, we would be keen to hear from you.