Service Administrator

Layka Recruitment Ltd.; Camberley; On-site; GBP 21,000 - 32,000; Full time

Job summary

Layka Recruitment Ltd. is seeking a Service Administrator / Scheduler to join our Camberley team. This office-based role supports the department from first contact through invoicing, working with customers, engineers and the wider team to keep projects moving.

You will be the friendly voice on the phone, handling enquiries, creating quotes and scheduling jobs for field engineers, with opportunities to support other areas of the business as needed.

Qualifications

• Office-based administration experience.
• Experience arranging and scheduling appointments for a field team.
• Experience creating quotes.
• Nice to have: experience creating invoices.
• Nice to have: experience using job management software.

Responsibilities

• Being the friendly first point of contact: answering calls and resolving customer queries and complaints.
• Reviewing enquiries for assessments, compartmentation, safety training, surveys and related remedial works and passing to the right colleague.
• Preparing and sending quotes using the job management system.
• Turning approved quotes into jobs and scheduling them for engineers.
• Reading survey and assessment reports and relaying recommendations to customers.
• Following up with customers, engineers and stakeholders to keep jobs moving.
• Chasing outstanding quotes and approvals.
• Generating and sending invoices.
• Providing cover for other areas of the business when needed.

Skills

Customer service

Attention to detail

Time management

Organisational skills

English proficiency

Tools

Job management software

Job description

Service Administrator / Scheduler

Camberley Office-based

Do you thrive in a busy, varied role where no two days look the same? Join a friendly, close-knit team at a respected company in Camberley, where your organisation and people skills will keep customers happy and projects moving.

The role as our Service Administrator / Scheduler, you will be at the heart of our department, guiding each enquiry from first contact through to invoicing. You will work closely with customers, engineers and the wider team, and have the chance to support other areas of the business too, so there is always something new to learn.

We pride ourselves on outstanding customer service. If you are a confident, friendly voice on the phone and a natural team player, you will fit right in.

What You’ll Be Doing

• Being the friendly first point of contact: answering calls and resolving customer queries and complaints
• Reviewing enquiries for assessments, compartmentation, safety training, surveys and associated remedial works, and passing them to the right colleague
• Preparing and sending quotes using our job management system
• Turning approved quotes into jobs and scheduling them in for our engineers
• Reading survey and assessment reports, passing them to management for review, and relaying their recommendations to customers
• Following up with customers, engineers and stakeholders to keep jobs moving
• Chasing outstanding quotes and approvals
• Generating and sending invoices
• Providing cover for other areas of the business when needed

What You’ll Bring Essential

• Office-based administration experience
• Experience arranging and scheduling appointments for a field team
• Experience creating quotes

Nice to have

• Experience creating invoices
• Experience using job management software

Skills

A great customer service approach, strong attention to detail, excellent time management and organisation, computer literacy, a high standard of spoken and written English, and a good head for numbers. Personal qualities You are a self-starter with a strong work ethic who uses their own initiative. Friendly, positive and flexible, you enjoy being part of a team and are comfortable juggling multiple jobs and priorities.

Why Join Us?

We are a small, friendly and supportive team who pull together to get the job done. You will be valued, you will have variety in your day, and you will play a real part in keeping people safe.