Service Scheduler & Customer Experience Lead

Ad Warrior Ltd; South Holland; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ad Warrior Ltd in Pinchbeck is seeking a motivated Service Coordinator to join our office-based team. You will handle incoming calls and emails, schedule engineers and service appointments, and prepare job sheets while keeping CRM records up to date.

This role offers a structured 9-to-5 day Monday to Friday, with training on Clik software and opportunities to develop in a fast-paced service operation. A professional approach and tidy appearance are important to succeed.

Qualifications

• Previous administrative or coordination experience.
• Experience handling calls and emails professionally.
• Experience in fast-paced office environments.
• Proficient with Word and Excel.

Responsibilities

• Managing incoming customer calls and emails
• Scheduling engineers and service appointments
• Preparing job sheets and updating CRM systems
• Coordinating with customers, suppliers, and internal teams
• Maintaining accurate service and customer records
• Supporting the smooth day-to-day running of service operations

Skills

Communication skills

Organisational skills

Multitasking

Route planning

MS Word

MS Excel

CRM systems

Clik software

Independent worker

Team player

Job description

Ad Warrior Ltd in Pinchbeck is seeking a motivated Service Coordinator to join our office-based team. You will handle incoming calls and emails, schedule engineers and service appointments, and prepare job sheets while keeping CRM records up to date.

This role offers a structured 9-to-5 day Monday to Friday, with training on Clik software and opportunities to develop in a fast-paced service operation. A professional approach and tidy appearance are important to succeed.