Reception Manager Old Street

TrainMore; London; On-site; GBP 20,000 - 22,000; Full time

Job summary

A dynamic fitness club in London seeks a Member Experience Lead to inspire the reception team and enhance customer service. You'll enjoy a vibrant work environment, competitive salary, and opportunities for growth. Join us to redefine the fitness experience in a fun and energetic atmosphere.

Benefits

Monthly and quarterly bonus scheme

Company-funded skills training

Discounts and perks

Loyalty holiday scheme

Free linked membership for a friend

Qualifications

• Team leadership and handling pressure are essential.
• Outstanding communication skills and punctuality are musts.

Responsibilities

• Inspire and lead the Member Experience team.
• Provide exceptional customer service.
• Motivate team to achieve sales targets.

Skills

Leadership

Communication

Organization

Team Ethic

Positive Attitude

Job description

London | Gymbox Old Street (32 hours)

Popping personality? Natural leadership vibes? Customer-service connoisseur? Sounds like you could be a great fit for Gymbox’s Reception Manager roles.

Whether you’re a training nut, regular raver, lively Londoner, or just have a cheeky rebellious streak… you’ll already know all about Gymbox. And if you don’t? You’re in for one sweaty ride. With nine locations and just warming up, we’re not your run-of-the-treadmill gym. We’re the ones who brought the craziest classes, best gear, sexiest clubs, and most challenging workouts to the capital. So, imagine what we could do for your work life…

Meet the Reception Team

Our Reception team is at the heart of everything we do, known for their energy, atmosphere, and cheeky personality. They are the first to greet members, create a lively vibe, and inspire everyone to enjoy their workout experience. Whether arriving early or staying late, our team consistently delivers excellence.

What will you be getting up to as Member Experience Lead?

• Help us build, strengthen, and inspire the Member Experience team
• Provide exceptional customer service to all members and guests
• Maintain high standards and ensure member satisfaction
• Manage reception systems and processes efficiently
• Motivate your team to achieve retail sales targets
• Represent Gymbox positively and passionately

What we’re after

We value team leadership, organizational skills, and a positive attitude. Excellent communication, punctuality, and a strong team ethic are essential. No extensive experience is required as we provide training. You should also be able to work the following shifts:

• Early: 5:30 – 14:30
• Mid: 11:00 – 20:00
• Late: 14:15 – 23:15

What’s in it for you

Enjoy a vibrant, energetic environment away from the typical 9-5, with benefits including:

• Starting salary of £20,400 per year for 32 hours
• Potential increase to £21,600 after training completion
• Monthly and quarterly bonuses based on performance
• Opportunities for career progression
• Access to training and development programs
• Discounts, loyalty schemes, birthday off, and more
• Cycle to Work scheme after 6 months
• Free gym membership for you and a +1