Reception Manager

San Carlo Restaurant Group; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading restaurant group is seeking a Reception Manager to oversee operations, manage shifts, and ensure excellent service. The ideal candidate will possess strong communication skills and have a minimum of 2 years' experience in a similar role. Join a dynamic team and enjoy benefits like free meals and a comprehensive training program.

Benefits

Free Meals on Duty

50% Staff Discount

Refer a Friend Bonus

Training Academy

Volunteering Days

Wagestream

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Best in Class Pension

Qualifications

• Minimum of 2 years' experience in a similar role.
• Team management experience required.

Responsibilities

• Organise and manage shifts as a duty manager.
• Conduct regular reviews with team members for career development.
• Ensure compliance with Health & Safety policies.

Skills

Communication

Attention to Detail

Organizational Skills

Multitasking

Judgment

Job description

Altoare is hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago. It has grown to twenty-five authentic Italian restaurants across the UK, including locations in Covent Garden, Piccadilly, Knightsbridge, Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester. We also have an expanding international presence with sites in Kuwait, Bangkok, Qatar, and upcoming openings in Miami.

Colleague Benefits

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Earn up to £1,000 per successful referral
• Elevate Training Academy - Commitment to training and professional development via our San Carlo training app
• Volunteering Days - Make a positive impact in your community with dedicated volunteering days
• Squadra App - Discounts and rewards with thousands of companies worldwide
• Wagestream - Access your earned pay at any point during the month
• Legal and Financial Advice - Free support for you and your family
• Colleague of the Month - Monthly recognition awards
• San Carlo Awards - Annual celebration of our colleagues' talent and dedication
• Global Opportunities - Opportunities to work internationally, from Dubai to Miami
• Best in Class Pension - Partnered with an industry-leading pension provider to secure your future

Key Responsibilities

• Undertake waiter/waitress responsibilities as needed
• Monitor and improve Spend Per Head in your department
• Organise and manage shifts as a duty manager
• Maintain restaurant consumables within budget and quality standards
• Manage stock control, including wastage, ordering, invoicing, and stock levels
• Prepare a two-week rota for the restaurant team, with a monthly forecast
• Conduct regular reviews with team members to support career development
• Liaise with the General Manager for guidance and training needs
• Assess staffing levels weekly and recruit as needed
• Lead the restaurant recruitment process, ensuring an excellent candidate experience
• Oversee onboarding, training, and CPL compliance for new staff
• Maintain an up-to-date Talent Pipeline with training and succession plans
• Conduct monthly health checks and produce action plans
• Ensure compliance with all Health & Safety policies and legislative requirements

Required Qualifications & Experience

• Minimum of 2 years' experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised, capable of multitasking
• Proactive self-starter with good judgment, able to work independently

Compensation: Competitive salary