Service Reception Manager

TN United Kingdom; Basingstoke; On-site; GBP 27,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Service Manager with a leading dealer group in Basingstoke. This role demands an enthusiastic leader who can inspire and motivate a team while ensuring exceptional customer service. You will oversee service operations, drive performance, and resolve any concerns, all while maintaining a stable and supportive environment for your team. If you have a proven track record in a similar position and are ready to take the next step in your career, this is the perfect chance to join a forward-thinking company that values its employees.

Qualifications

• Minimum of 3 years' experience in a similar role.
• Stable career path with leadership qualities.

Responsibilities

• Lead by example and motivate the team daily.
• Oversee Service Department operations in the absence of the Service Manager.
• Manage and coach employees to ensure high staff quality.

Skills

Team Leadership

Customer Service

Performance Management

Conflict Resolution

Job description

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Assistant Service Manager / Service Reception Manager

Required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.

Job Role

Assistant Service Manager / Service Reception Manager

Salary

Circa 27k basic / 35k OTE

Experience

Your previous experience will have been in a similar role, or perhaps as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.

Responsibilities

1. Lead by example on a daily basis
2. Have an enthusiastic and passionate personality to drive and motivate your team
3. Help resolve staff and customer concerns and take responsibility for hitting business objectives
4. Oversee all aspects of the Service Department operations in the absence of the Service Manager
5. Challenge and drive the performance of the front-of-house staff
6. Manage, coach, and motivate employees to ensure high staff quality
7. Assist with monitoring performance against targets
8. Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work

About You

• Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, successful in your current role or similar
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Demonstrate a stable career path
• Capable of balancing hands-on support for your team with running the department when the Service Manager is unavailable

This is a superb position with an industry-leading dealer group.