Assistant Reception Manager

Hilton Worldwide, Inc.; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a leading hotel as an Assistant Reception Manager, where you will oversee Front Office operations, ensure high standards, and maximize guest satisfaction. With a focus on leadership and customer service, this role offers a chance to thrive in a dynamic environment at a prestigious hotel in London.

Benefits

28 days paid holiday

Exclusive perks through online discount portal

Access to leadership and development programmes

Industry-leading Team Member discounts

Wellbeing programmes

Reward programmes and recognition

50% off in Hilton restaurants

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous supervisory experience in Guest Services within hotel/leisure/retail.
• High level of IT proficiency and commercial awareness.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Maximise room occupancy and promote hotel services.
• Monitor performance of Front Office Team Members.

Skills

Leadership

Communication

IT proficiency

Sales capabilities

Customer service

Job description

Job Description - Assistant Reception Manager (HOT0BLY6)

Job Number:

HOT0BLY6

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton in the UK and is close to all that London has to offer. Soaring above Park Lane, the hotel is renowned for its five-star luxury. It offers 453 spacious guest rooms, including 56 suites and a Presidential Suite.

In 2023, the hotel celebrated its 60th anniversary, featuring refurbished Executive rooms and suites, along with a re-developed lobby area, including a new restaurant and bar.

Annual salary: up to £29,120 plus upsell

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes via Hilton University
• Exceptional career opportunities
• Team Member discounts on hotel stays for you, your family, and friends
• Wellbeing programmes to support your workplace wellbeing
• Reward programmes, incentives, recognition, and long service awards
• 50% off in Hilton restaurants and bars (subject to outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered free of charge
• Recognised as a ‘Great Place to Work’
• Free meals on shift

What will I be doing?

• Assist in overseeing the entire Front Office operation to maintain high standards
• Seek guest feedback and implement operational improvements
• Ensure the Reception department operates with a sales attitude, promoting the hotel’s loyalty schemes
• Maximise room occupancy at optimal rates and use up-selling techniques to promote hotel services and facilities
• Set departmental targets, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of Front Office Team Members, emphasizing training and teamwork
• Ensure team members are knowledgeable about hotel products, services, pricing, policies, and local area information, with ongoing training
• Manage staff performance issues in line with company policies
• Operate front-of-house equipment and property management systems in accordance with policies and procedures

What are we looking for?

• Previous supervisory experience in Guest Services within hotels, leisure, or retail sectors
• High IT proficiency
• Strong commercial awareness and sales skills
• Excellent leadership, interpersonal, and communication skills
• Accountability and resilience
• Commitment to delivering excellent customer service
• Ability to work under pressure
• Flexibility to adapt to various work situations
• Ability to work independently and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the experience is only part of the story.

We understand it takes many roles to create unforgettable guest experiences — and behind every role, there's an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office