Service Reception Manager

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Automotive Service Reception Manager required by Epsom based car dealership!

Service Reception Manager required by my Main Dealer Motor Garage based in the Epsom area of Surrey.

Job Role – Service Reception Manager

Job Location – Epsom, Surrey

Salary upto £38,000

Hours: 45 hours per week

You will have previously worked in a similar role, such as a Service Manager, Front of House Manager, Workshop Controller, Service Reception Manager, or Senior Service Advisor.

• You will need to lead by example on a daily basis.
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager.
• To challenge and drive the performance of the front-of-house staff.
• Managing, coaching, and motivating employees to ensure high-quality staff.
• Assist with monitoring performance against agreed targets.
• Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work processes.

About You:

• Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, with a successful track record or currently in a similar role.
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group.
• Can demonstrate a stable career path.
• Capable of balancing a hands-on approach with managing the department when the Service Manager is unavailable.

This is a superb position with an industry-leading dealer group.