Service Reception Lead – Path to Aftersales Manager

Perfect Placement UK Ltd; Chipping Barnet; Vor Ort; GBP 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Competitive salary

OTE £45k with bonus

Overtime on Saturdays

Career progression to Aftersales

Zusammenfassung

Perfect Placement UK Ltd in North London is seeking a Service Reception Manager to lead the service and reception team, ensuring outstanding customer experiences and supporting continuous improvement of standards. The role offers a competitive basic salary and a clear path to progression within the dealership.

With a 35,000£ base and an achievable 45,000£ OTE, you will work Monday to Friday, 8am–6pm, with paid overtime on one in four Saturday mornings.

Qualifikationen

• Proven experience in automotive aftersales environments.
• Strong focus on delivering excellent customer service.
• Leadership and coaching of service reception teams.
• Ability to handle challenging customer situations professionally.

Aufgaben

• Lead the service reception team to deliver outstanding customer experiences.
• Manage customer complaints and resolve concerns efficiently.
• Oversee daily operations of the service reception area with high standards of care.
• Coach service advisors to improve team performance.
• Identify areas for process improvement and enhanced customer service.
• Support Aftersales Manager in achieving departmental goals.

Kenntnisse

Customer service

Leadership

Communications

Organisational skills

Proactive attitude

Ausbildung

Automotive aftersales knowledge

Jobbeschreibung

Perfect Placement UK Ltd in North London is seeking a Service Reception Manager to lead the service and reception team, ensuring outstanding customer experiences and supporting continuous improvement of standards. The role offers a competitive basic salary and a clear path to progression within the dealership.

With a 35,000£ base and an achievable 45,000£ OTE, you will work Monday to Friday, 8am–6pm, with paid overtime on one in four Saturday mornings.