Aftersales Manager: Lead Service Dept for Growth & Progression

Jago Consultants; Aylesford; Presencial; GBP 38 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company Pension Scheme

Progression Opportunities

Resumo da oferta

Our client, a busy main dealership, is looking to recruit an experienced Aftersales Manager to run their service department. You will oversee all aspects of the Service Department operations and drive performance while maintaining customer satisfaction.

OTE up to £42,000, with a company pension scheme and progression opportunities, along with excellent facilities and long-term career progression.

Qualificações

• Experience as a Service Manager or Aftersales Manager
• Ability to lead people and be an ambassador for the Brand and Dealer group
• Stable career progression demonstrated

Responsabilidades

• Oversee all aspects of the Service Department operations
• Review CSI surveys and other customer satisfaction measures
• Drive and challenge the performance of Service department staff
• Coach and motivate your team to foster long-term staff development
• Control costs for the department and monitor budgets
• Monitor performance against targets and KPIs
• Oversee recruitment when needed
• Analyze performance to identify weaknesses and target marketing activity
• Review Service KPIs regularly to track trends

Conhecimentos

Leadership

Staff management

Customer service focus

Descrição da oferta de emprego

Our client, a busy main dealership, is looking to recruit an experienced Aftersales Manager to run their service department. You will oversee all aspects of the Service Department operations and drive performance while maintaining customer satisfaction.

OTE up to £42,000, with a company pension scheme and progression opportunities, along with excellent facilities and long-term career progression.