Aftersales Advisor

Perfect Placement UK Ltd; London Borough of Barnet; In loco; GBP 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Weekday schedule

Modern facility

Desirable vehicle brands

Growth prospects

Descrizione del lavoro

Perfect Placement UK Ltd is recruiting an Aftersales Services Executive for a state-of-the-art facility in Brent Cross, North West London. The role focuses on managing client relationships, coordinating servicing bookings, and delivering timely vehicle updates.

Ideal candidates will have automotive aftersales or workshop administration experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Competenze

• Previous experience in automotive aftersales, service coordination, or workshop administration.
• Excellent communication and customer service skills.
• Strong organisational abilities with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Mansioni

• Manage client relationships and provide a professional, welcoming experience.
• Field client enquiries via telephone, email, and in person.
• Coordinate servicing, maintenance and repair bookings from start to finish.
• Provide clients with timely updates on vehicle progress and workshop status.
• Build trusted relationships to ensure high customer satisfaction.
• Coordinate with technicians on vehicle requirements and workshop communications.
• Prepare and maintain job cards, estimates, and documentation.
• Coordinate parts requirements and delivery tracking.
• Assist with warranty administration and claim submissions.
• Process customer and warranty invoices accurately.
• Maintain detailed records of client interactions and vehicle history.
• Support team with operational and administrative tasks.

Conoscenze

Aftersales experience

Customer service

Organization

Communication

Descrizione del lavoro

We are recruiting on behalf of our client for a highly skilled Aftersales Services Executive to join their dynamic team at a state-of-the-art facility in Brent Cross, North West London. This is an excellent opportunity for an experienced automotive professional seeking to advance their career within a reputable and expanding dealership.

Benefits of the Aftersales Services Executive role include:

• - Competitive basic salary ranging from £30,000 to £35,000, dependent on experience
• - Monday to Friday work pattern, 8:30 am – 5:30 pm
• - Access to a modern 17,000 sq ft facility
• - Opportunity to work with desirable vehicles and leading automotive brands
• - Engagement with a pioneering franchise offering growth prospects within a progressive team

Duties of the Aftersales Services Executive include:

• - Managing client relationships by providing a professional and welcoming experience
• - Handling client enquiries via telephone, email, and in person
• - Coordinating servicing, maintenance, and repair bookings from initial consultation through to completion
• - Providing clients with clear, timely updates on vehicle progress
• - Building trusted relationships with clients, ensuring high levels of customer satisfaction
• - Managing workshop communications, liaising with technicians regarding vehicle requirements
• - Preparing and maintaining job cards, estimates, and relevant documentation
• - Coordinating parts requirements, tracking parts availability and delivery
• - Assisting with warranty administration, including claim submissions and documentation
• - Preparing and processing customer and warranty invoices accurately
• - Maintaining detailed records of client interactions, vehicle history, and workshop activities
• - Supporting the team with operational and administrative functions as required

Requirements of the Aftersales Services Executive:

• - Previous experience in automotive aftersales, service coordination, or workshop administration
• - Excellent communication skills and the ability to build rapport with customers and team members
• - Strong organisational skills with an attention to detail
• - Ability to manage multiple tasks efficiently in a fast-paced environment
• - Customer-focused attitude with a proactive and professional approach
• - Automotive credentials or experience with warranty procedures is desirable but not essential
• - Familiarity with vehicle workshop processes and parts coordination is advantageous

This Aftersales Advisor position offers a promising career path within a forward-thinking company, working with an exciting fleet of vehicles at a premium location.