Service Quality Manager: Audits, Compliance & Improvement

CS UK Recruitment Ltd; Highcliffe-on-Sea; On-site; GBP 53,000 - 55,000; Full time

Benefits offered by this job

Monthly Car Allowance

Performance Bonus

Comprehensive induction and training

Career development opportunities

Employee Assistance Programme

Loyalty Bonus

DBS disclosure paid for

25 days annual leave + bank holidays

Company Pension Scheme

Wellness Benefits Program

Discount Scheme

Job summary

CS UK Recruitment Ltd is partnering with a leading UK healthcare provider to recruit a Service Quality Manager covering Weymouth, Bournemouth and Highcliffe. The role focuses on quality, compliance and continuous improvement across residential, nursing, homecare and specialist services.

You will audit governance, support robust action plans after inspections, and coach managers to embed lasting improvements. This full-time role offers a competitive salary and proactive culture.

Qualifications

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care.
• Strong working knowledge of CQC regulations and the regulatory framework.
• Experience auditing care services and developing improvement plans.
• Ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns.
• Strong written and verbal communication skills.
• Ability to travel regularly between services.

Responsibilities

• Completing quality, compliance and service audits and identifying areas requiring improvement.
• Reviewing care documentation, governance systems and evidence of regulatory compliance.
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns.
• Working alongside managers to embed improvements rather than simply identifying what needs to change.
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing.
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity.
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated.
• Providing practical advice, coaching and guidance to managers and teams.
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement

Skills

Quality management

Compliance auditing

Senior operations

CQC regulations

Risk assessment

Report writing

Stakeholder relationships

Travel between services

Job description

CS UK Recruitment Ltd is partnering with a leading UK healthcare provider to recruit a Service Quality Manager covering Weymouth, Bournemouth and Highcliffe. The role focuses on quality, compliance and continuous improvement across residential, nursing, homecare and specialist services.

You will audit governance, support robust action plans after inspections, and coach managers to embed lasting improvements. This full-time role offers a competitive salary and proactive culture.