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CS UK Recruitment Ltd; Highcliffe-on-Sea; On-site; GBP 53,000 - 55,000; Full time

Benefits offered by this job

Monthly Car Allowance

Performance Bonus

Comprehensive induction and training

Career development opportunities

Employee Assistance Programme

Loyalty Bonus

DBS disclosure paid for

25 days annual leave + bank holidays

Company Pension Scheme

Wellness Benefits Program

Discount Scheme

Job summary

CS UK Recruitment Ltd is partnering with a leading UK healthcare provider to recruit a Service Quality Manager covering Weymouth, Bournemouth and Highcliffe. The role focuses on quality, compliance and continuous improvement across residential, nursing, homecare and specialist services.

You will audit governance, support robust action plans after inspections, and coach managers to embed lasting improvements. This full-time role offers a competitive salary and proactive culture.

Qualifications

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care.
• Strong working knowledge of CQC regulations and the regulatory framework.
• Experience auditing care services and developing improvement plans.
• Ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns.
• Strong written and verbal communication skills.
• Ability to travel regularly between services.

Responsibilities

• Completing quality, compliance and service audits and identifying areas requiring improvement.
• Reviewing care documentation, governance systems and evidence of regulatory compliance.
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns.
• Working alongside managers to embed improvements rather than simply identifying what needs to change.
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing.
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity.
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated.
• Providing practical advice, coaching and guidance to managers and teams.
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement

Skills

Quality management

Compliance auditing

Senior operations

CQC regulations

Risk assessment

Report writing

Stakeholder relationships

Travel between services

Job description

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services. Covering Weymouth, Bournemouth & Highcliffe.

Our client is a leading healthcare provider that delivers high end nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.

As the Service Quality Manager your key responsibilities include:

• Completing quality, compliance and service audits and identifying areas requiring improvement
• Reviewing care documentation, governance systems and evidence of regulatory compliance
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
• Working alongside managers to embed improvements rather than simply identifying what needs to change
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
• Providing practical advice, coaching and guidance to managers and teams
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care
• A strong working knowledge of CQC regulations and the regulatory framework
• Experience of auditing care services and developing and monitoring improvement plans
• The confidence to identify poor practice, challenge appropriately and support managers to make improvements
• The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
• Strong written skills and the ability to produce clear, evidence-based reports
• Excellent communication and relationship-building skills
• The ability to manage your own workload and prioritise effectively across several services
• A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
• The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £53,000 - £55,000 per annum PLUS a Car Allowance and Performance Bonus!! This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm.

In return for your hard work and commitment you will receive the following generous benefits:

• Monthly Car Allowance
• Excellent performance related bonus
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Loyalty Bonus
• Full DBS disclosure paid for
• 25 days annual leave plus bank holidays entitlement
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme

Experience of working across residential, nursing, homecare would be advantageous

Reference ID: 7390