Service Quality Manager

Jupiter Recruitment

Weymouth

On-site

GBP 47,000 - 63,000

Full time

14 days+

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Benefits offered by this job

Monthly car allowance

Performance bonus

25 days annual leave

Company pension scheme

Employee wellbeing program

Job summary

Jupiter Recruitment is seeking a Service Quality Manager to support residential, nursing, homecare and specialist services, covering Weymouth, Bournemouth and Milford on Sea with occasional travel. The role focuses on auditing, governance, and driving improvements across multiple care settings.

You will lead quality actions, review documentation, coach managers and prepare services for inspections, while promoting a culture of continuous improvement. 40-hour week with a generous benefits package.

Qualifications

Proven experience in a quality, compliance, auditing or senior operational role within adult social care
Strong knowledge of CQC regulations and regulatory framework
Experience auditing care services and developing improvement plans
Ability to identify poor practice and coach managers to improve

Responsibilities

Completing quality, compliance and service audits and identifying areas requiring improvement
Reviewing care documentation, governance systems and evidence of regulatory compliance
Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
Working alongside managers to embed improvements rather than simply identifying what needs to change
Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
Providing practical advice, coaching and guidance to managers and teams
Following up improvements to ensure changes have been embedded and sustained
Promoting a positive culture of learning, accountability and continuous improvement

Job description

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services. Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

**To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous**

As the Service Quality Manager your key responsibilities include:

Completing quality, compliance and service audits and identifying areas requiring improvement
Reviewing care documentation, governance systems and evidence of regulatory compliance
Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
Working alongside managers to embed improvements rather than simply identifying what needs to change
Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
Providing practical advice, coaching and guidance to managers and teams
Following up improvements to ensure changes have been embedded and sustained.
Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

Proven experience in a quality, compliance, auditing or senior operational role within adult social care
A strong working knowledge of CQC regulations and the regulatory framework
Experience of auditing care services and developing and monitoring improvement plans
The confidence to identify poor practice, challenge appropriately and support managers to make improvements
The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
Strong written skills and the ability to produce clear, evidence-based reports
Excellent communication and relationship-building skills
The ability to manage your own workload and prioritise effectively across several services
A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance*