Quality & Engagement Leader - Care Compliance & Improvement

Leaders In Care Ltd; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Occupational sick pay

Retail discounts

Wellbeing support

Enhanced family-friendly benefits

Job summary

Leaders In Care Ltd is looking for a Quality and Engagement Manager to enhance service quality and compliance in Feltham, Greater London. In this full-time role, you will conduct audits and ensure customer satisfaction while working closely with operational managers.

The ideal candidate will have a strong background in health and social care, quality assurance, and compliance. Benefits include ongoing training, development opportunities, and family-friendly perks.

Qualifications

• Experience within health and social care.
• Quality, compliance or governance experience.
• Good understanding of CQC and safeguarding.
• Strong communication and organisational skills.

Responsibilities

• Conduct audits and quality reviews.
• Monitor compliance and action plans.
• Support investigations and service improvements.
• Deliver training and mentoring.
• Manage customer feedback and concerns.
• Support safeguarding and governance.
• Improve customer experience.

Skills

Quality Assurance

Compliance

Customer Engagement

Governance

Social Care

Tools

Microsoft Office

Reporting Systems

Job description

Leaders In Care Ltd is looking for a Quality and Engagement Manager to enhance service quality and compliance in Feltham, Greater London. In this full-time role, you will conduct audits and ensure customer satisfaction while working closely with operational managers.

The ideal candidate will have a strong background in health and social care, quality assurance, and compliance. Benefits include ongoing training, development opportunities, and family-friendly perks.