Service Quality Manager

Jupiter Recruitment

Bournemouth

On-site

GBP 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Monthly Car Allowance

Induction & Training

Career development opportunities

Employee Assistance Programme

Blue Light Card Scheme

Loyalty Bonus

Full DBS disclosure paid for

Performance related bonus

25 days + bank holidays

Company Pension Scheme

Wellness health program

Discount scheme

Job summary

Jupiter Recruitment is seeking a dedicated Service Quality Manager to support care services across Weymouth, Bournemouth and Milford on Sea. The role is full-time, 40 hours per week, days 9am-5pm, with a salary of £55,000 per annum DOE and a generous benefits package.

The successful candidate will audit and improve quality and compliance across residential, nursing, homecare and specialist services, travel between sites, and drive continuous improvement with managers.

Qualifications

Experience in quality, compliance, auditing or senior operational role within adult social care.
Strong knowledge of CQC regulations and regulatory framework.
Experience auditing care services and monitoring improvement plans.
Ability to travel regularly between services.

Responsibilities

Conduct quality, compliance and service audits and identify improvement areas.
Review care documentation, governance systems and evidence of regulatory compliance.
Help services develop robust action plans after audits or inspections.
Work with managers to embed improvements rather than only identifying changes.
Monitor outstanding actions and challenge progress when needed.
Prepare for or respond to CQC inspections and other regulator activity.
Identify emerging risks, themes and trends and escalate appropriately.
Provide practical advice, coaching and guidance to managers and teams.
Follow up improvements to ensure changes are embedded and sustained.
Promote a culture of learning, accountability and continuous improvement.

Skills

Quality management

Regulatory compliance

Auditing

Risk assessment

Coaching & mentoring

Stakeholder communication

Travel between sites

Job description

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services.Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous

As the Service Quality Manager your key responsibilities include:

Completing quality, compliance and service audits and identifying areas requiring improvement
Reviewing care documentation, governance systems and evidence of regulatory compliance
Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
Working alongside managers to embed improvements rather than simply identifying what needs to change
Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
Providing practical advice, coaching and guidance to managers and teams
Following up improvements to ensure changes have been embedded and sustained.
Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

Proven experience in a quality, compliance, auditing or senior operational role within adult social care
A strong working knowledge of CQC regulations and the regulatory framework
Experience of auditing care services and developing and monitoring improvement plans
The confidence to identify poor practice, challenge appropriately and support managers to make improvements
The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
Strong written skills and the ability to produce clear, evidence-based reports
Excellent communication and relationship-building skills
The ability to manage your own workload and prioritise effectively across several services
A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE.This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm.In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance*