Service Quality & Compliance Leader - Care Services

Jupiter Recruitment; Weymouth; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Monthly car allowance

Performance bonus

25 days annual leave

Company pension scheme

Employee wellbeing program

Job summary

Jupiter Recruitment is seeking a Service Quality Manager to support residential, nursing, homecare and specialist services, covering Weymouth, Bournemouth and Milford on Sea with occasional travel. The role focuses on auditing, governance, and driving improvements across multiple care settings.

You will lead quality actions, review documentation, coach managers and prepare services for inspections, while promoting a culture of continuous improvement. 40-hour week with a generous benefits package.

Qualifications

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care
• Strong knowledge of CQC regulations and regulatory framework
• Experience auditing care services and developing improvement plans
• Ability to identify poor practice and coach managers to improve

Responsibilities

• Completing quality, compliance and service audits and identifying areas requiring improvement
• Reviewing care documentation, governance systems and evidence of regulatory compliance
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
• Working alongside managers to embed improvements rather than simply identifying what needs to change
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
• Providing practical advice, coaching and guidance to managers and teams
• Following up improvements to ensure changes have been embedded and sustained
• Promoting a positive culture of learning, accountability and continuous improvement

Job description

Jupiter Recruitment is seeking a Service Quality Manager to support residential, nursing, homecare and specialist services, covering Weymouth, Bournemouth and Milford on Sea with occasional travel. The role focuses on auditing, governance, and driving improvements across multiple care settings.

You will lead quality actions, review documentation, coach managers and prepare services for inspections, while promoting a culture of continuous improvement. 40-hour week with a generous benefits package.