Service Planning & Delivery Manager

Arriva UK Trains Limited; East Midlands; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Arriva Road Transport Services (ARTS) is seeking a Service Planning Coordinator in Derby with hybrid working options. You will plan, process and allocate rail replacement and train crew taxi services across the UK, ensuring compliant, cost-effective transport and high-quality passenger solutions.

You will collaborate with TOCs and suppliers, manage post-operation reviews, and drive continuous improvements while coordinating invoicing and supplier performance for timely payments.

Qualifications

• Strong numerical and data analysis abilities.
• Excellent attention to detail in fast-paced environments.
• Good organisation and time management across tasks.
• Clear communication with stakeholders at all levels.
• Ability to work independently and in a team.
• Proficient in MS Excel, Word and PowerPoint; problem-solving mindset.

Responsibilities

• Process rail replacement and train crew taxi orders to standards.
• Allocate transport to suppliers at competitive rates with quality/safety focus.
• Ensure compliance with UK/EU driving regulations and procedures.
• Liaise with TOCs to understand requirements and deliver solutions.
• Coordinate taxi, minibus, coach and bus operators for reliable service.
• Produce plans, briefings, and documentation for stakeholders.
• Monitor performance and investigate delivery issues.
• Resolve post-operation queries and identify improvements.
• Review invoices and records for accurate payments and billing.
• Maintain supplier databases and build strong supplier relationships.
• Analyse data to support efficiency and service optimisation.
• Attend meetings with customers and suppliers as required.
• Support identification of new business opportunities for ARTS.

Skills

Numerical skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Problem-solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Service Planning Coordinator Location: Derby with hybrid working options Contract: 6 Month Fixed Term Contract Company: Arriva Road Transport Services (ARTS) Salary: £33,288 per annum + on call

Reporting to the Pre-Planned Operations Manager, the Service Planning Coordinator will be responsible for the planning, processing, and allocation of rail replacement and train crew taxi services across the UK. The successful candidate will ensure all transport arrangements are delivered efficiently, cost-effectively, and in compliance with relevant UK and EU driving regulations. They will work closely with train operating companies (TOCs), transport suppliers, and internal stakeholders to provide high-quality passenger transport solutions while maintaining exceptional levels of customer service. The role also involves managing post-operation service reviews, resolving delivery issues, validating supplier performance, and ensuring all invoicing is processed accurately to support timely and correct payments.

Key Responsibilities

• Process rail replacement and train crew taxi orders, ensuring all journeys are planned efficiently and delivered to agreed service standards.
• Allocate transport requirements to approved suppliers, securing commercially competitive rates while maintaining quality and safety standards.
• Ensure all planned operations comply with relevant UK and EU driving regulations and company procedures.
• Liaise with Train Operating Companies (TOCs) to understand operational requirements and provide effective transport solutions.
• Coordinate with taxi, minibus, coach, and bus operators to deliver reliable passenger transport services.
• Produce operational plans, briefings, and supporting documentation for internal and external stakeholders.
• Monitor service delivery performance and investigate any service failures or operational issues.
• Resolve post-operation queries and identify opportunities for continuous improvement.
• Review supplier invoices and operational records, ensuring accuracy before payment and customer billing.
• Maintain transport supplier databases and develop strong working relationships with operators.
• Analyse operational and financial data to support efficiency improvements and service optimisation.
• Attend meetings with customers and suppliers as required to support business objectives and service delivery.
• Support the identification of new business opportunities and contribute to the growth of ARTS services.

Person Specification

Essential Skills & Experience

• Strong numerical and analytical skills.
• Excellent attention to detail with the ability to maintain accuracy in a fast-paced environment.
• Good organisational and time management skills, with the ability to prioritise multiple tasks effectively.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to work independently as well as collaboratively within a team.
• Problem-solving mindset with a proactive approach to resolving operational issues.

Desirable Skills & Experience

• Knowledge of UK geography.
• Understanding of taxi, minibus, coach, or passenger transport operations.
• Awareness of UK/EU drivers' hours regulations.
• Experience within transport, logistics, rail, or operational planning environments.
• Previous experience of supplier management or transport procurement.

Why Join ARTS?

At Arriva Road Transport Services, you'll play a key role in delivering safe, reliable, and efficient transport solutions that keep the railway moving. You'll join a supportive team environment with opportunities for professional development and the chance to make a real impact on service delivery across the UK rail network. At Arriva, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences. Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this!