Hybrid Rail Service Planner & Delivery Lead

Arriva; Greenham; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working options

On-call allowance

Job summary

Arriva Road Transport Services (ARTS) is seeking a Service Planning Coordinator to manage the planning, processing and allocation of rail replacement and train crew taxi services across the UK. Reporting to the Pre-Planned Operations Manager, you will ensure transport arrangements are delivered efficiently, cost‑effectively and in compliance with UK/EU regulations.

The role involves coordinating with TOCs, suppliers and internal stakeholders, reviewing post‑operation performance, resolving

Qualifications

• Strong numerical and analytical skills.
• Excellent attention to detail in a fast-paced environment.
• Good organisational and time management skills.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Ability to work independently as well as collaboratively within a team.
• Problem-solving mindset with a proactive approach to resolving operational issues.

Responsibilities

• Process rail replacement and train crew taxi orders, ensuring journeys are planned efficiently.
• Allocate transport requirements to approved suppliers at competitive rates.
• Ensure planned operations comply with UK/EU driving regulations and procedures.
• Liaise with TOCs to understand requirements and provide effective transport solutions.
• Coordinate taxi, minibus, coach, and bus operators to deliver reliable passenger transport services.
• Produce operational plans, briefings, and supporting documentation for stakeholders.
• Monitor service delivery performance and investigate any failures or issues.
• Review supplier invoices and ensure accuracy before payment and billing.
• Maintain transport supplier databases and develop strong relationships with operators.
• Analyse operational and financial data to support efficiency improvements.
• Attend meetings with customers and suppliers to support business objectives.
• Support identification of new business opportunities and growth of ARTS services.

Skills

Numerical & analytical skills

Attention to detail

Organisational skills

Communication & stakeholder management

Excel / Microsoft Office

Tools

Microsoft Excel

Job description

Arriva Road Transport Services (ARTS) is seeking a Service Planning Coordinator to manage the planning, processing and allocation of rail replacement and train crew taxi services across the UK. Reporting to the Pre-Planned Operations Manager, you will ensure transport arrangements are delivered efficiently, cost‑effectively and in compliance with UK/EU regulations.

The role involves coordinating with TOCs, suppliers and internal stakeholders, reviewing post‑operation performance, resolving