Service Planning & Delivery Manager

Arriva; East Midlands; Hybride; GBP 30 000 - 37 000; Temps partiel

Résumé du poste

Arriva Road Transport Services (ARTS) is seeking a Service Planning Coordinator based in Derby with hybrid working options. The role focuses on planning rail replacement and train crew taxi services across the UK, ensuring compliant, cost-effective transport arrangements and strong customer service.

The successful candidate will manage post-operation reviews, supplier performance, and invoicing accuracy while collaborating with TOCs, suppliers and internal stakeholders to optimise service

Qualifications

• Strong numerical and analytical skills.
• Excellent attention to detail in a fast-paced environment.
• Good organisational and time management abilities.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint.
• Ability to work independently as well as in a team.

Responsabilités

• Process rail replacement and train crew taxi orders efficiently.
• Allocate transport requirements to approved suppliers at competitive rates.
• Ensure compliance with UK and EU driving regulations and procedures.
• Liaise with TOCs and transport operators to deliver solutions.
• Produce plans, briefings and documentation for stakeholders.
• Monitor performance and resolve service failures or issues.
• Review invoices and support accurate payments and billing.
• Maintain supplier databases and build strong relationships.
• Analyze data to drive efficiency and service optimisation.
• Attend meetings with customers and suppliers as required.

Connaissances

Numerical skills

Attention to detail

Organisational skills

Stakeholder management

Communication skills

Problem-solving

Outils

Excel

Word

PowerPoint

Description du poste

Service Planning CoordinatorLocation: Derby with hybrid working optionsContract: 6 Month Fixed Term ContractCompany: Arriva Road Transport Services (ARTS)Salary: £33,288 per annum + on callAbout the RoleReporting to the Pre-Planned Operations Manager, the Service Planning Coordinator will be responsible for the planning, processing, and allocation of rail replacement and train crew taxi services across the UK.The successful candidate will ensure all transport arrangements are delivered efficiently, cost-effectively, and in compliance with relevant UK and EU driving regulations.They will work closely with train operating companies (TOCs), transport suppliers, and internal stakeholders to provide high-quality passenger transport solutions while maintaining exceptional levels of customer service.The role also involves managing post-operation service reviews, resolving delivery issues, validating supplier performance, and ensuring all invoicing is processed accurately to support timely and correct payments.Key ResponsibilitiesProcess rail replacement and train crew taxi orders, ensuring all journeys are planned efficiently and delivered to agreed service standards.Allocate transport requirements to approved suppliers, securing commercially competitive rates while maintaining quality and safety standards.Ensure all planned operations comply with relevant UK and EU driving regulations and company procedures.Liaise with Train Operating Companies (TOCs) to understand operational requirements and provide effective transport solutions.Coordinate with taxi, minibus, coach, and bus operators to deliver reliable passenger transport services.Produce operational plans, briefings, and supporting documentation for internal and external stakeholders.Monitor service delivery performance and investigate any service failures or operational issues.Resolve post-operation queries and identify opportunities for continuous improvement.Review supplier invoices and operational records, ensuring accuracy before payment and customer billing.Maintain transport supplier databases and develop strong working relationships with operators.Analyse operational and financial data to support efficiency improvements and service optimisation.Attend meetings with customers and suppliers as required to support business objectives and service delivery.Support the identification of new business opportunities and contribute to the growth of ARTS services.Person SpecificationEssential Skills & ExperienceStrong numerical and analytical skills.Excellent attention to detail with the ability to maintain accuracy in a fast-paced environment.Good organisational and time management skills, with the ability to prioritise multiple tasks effectively.Strong communication and stakeholder management skills.Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.Ability to work independently as well as collaboratively within a team.Problem-solving mindset with a proactive approach to resolving operational issues.Desirable Skills & ExperienceKnowledge of UK geography.Understanding of taxi, minibus, coach, or passenger transport operations.Awareness of UK/EU drivers' hours regulations.Experience within transport, logistics, rail, or operational planning environments.Previous experience of supplier management or transport procurement.Why Join ARTS?At Arriva Road Transport Services, you'll play a key role in delivering safe, reliable, and efficient transport solutions that keep the railway moving. You'll join a supportive team environment with opportunities for professional development and the chance to make a real impact on service delivery across the UK rail network.At Arriva, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences.