Service Planning & Customer Support Specialist

Atlas Copco Airpower N.V.; Milton Keynes; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Atlas Copco Power Technique seeks a Customer Support Service Planner to contribute to profitability by providing active administration and support to customers and colleagues. You will work as part of a dedicated, customer-focused team and manage the end-to-end planning of open orders for workshop and site visits.

Key responsibilities include liaising with customers by phone and email, organizing repairs and warranty claims, coordinating with vendors, and ensuring timely delivery and compliance

Qualifications

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

Responsibilities

• Administer the forward planning of all open orders, ensuring department service requirements are met in a timely and efficient manner, for both workshop and site visits from quotation through to invoice.
• Liaise with customers by telephone and e-mail to arrange and confirm service visits, ensuring they are aware of the scope of work and dates.
• Organise repairs and warranty claims within the workshop and onsite, liaising with Logistics for delivery and collections.
• Coordinate with external vendors to ensure materials and services are delivered on time and within budget.
• Provide customers with risk assessments, method statements and engineer certification as required.
• Manage Engineer and Technical Support planning board.
• Be responsible for internal service systems; training will be provided.
• Work closely with Support team and provide resource when required.
• Answer customer queries regarding prices, deliveries, invoices, and other information for Sales teams.
• Handle stock returns/credit notes/returns to distribution centres.

Skills

Customer service experience

Communication skills

Planning and organising

Workload management

Telephone manner

English skills

Maths skills

Tools

SAP

Microsoft Office

Job description

Atlas Copco Power Technique seeks a Customer Support Service Planner to contribute to profitability by providing active administration and support to customers and colleagues. You will work as part of a dedicated, customer-focused team and manage the end-to-end planning of open orders for workshop and site visits.

Key responsibilities include liaising with customers by phone and email, organizing repairs and warranty claims, coordinating with vendors, and ensuring timely delivery and compliance