Service Performance Manager

TN United Kingdom; Corsham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Performance Manager to oversee performance processes and drive continuous improvement. In this pivotal role, you will manage risk and problem management, ensuring compliance with industry standards while supporting service delivery. This position offers hybrid working arrangements, allowing you to balance onsite and remote work effectively. Join a dynamic team that values flexibility and innovation, where your contributions will directly impact the quality and efficiency of services provided. If you are passionate about performance management and eager to make a difference, this opportunity is perfect for you.

Benefits

Matched contribution pension scheme

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

Special paid leave for reservists

Holiday Trading

‘Be Kind Day’ for volunteering

Qualifications

• Experience in risk and problem management with a focus on performance metrics.
• Knowledge of ISO requirements and commercial communications is advantageous.

Responsibilities

• Manage performance processes including risk and problem management.
• Ensure compliance with governance and performance metrics reporting.

Skills

Risk Management

Problem Management

Performance Management Metrics

ISO Knowledge

Commercial/Satellite Communications

Education

ITIL Practitioner V3 or V4

Job description

Job Title: Service Performance Manager
Location: Corsham Wiltshire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Performance Manager at our Hawthorn site.

The role

As a Service Performance Manager, you’ll have a role that’s out of the ordinary. You will have overall responsibility for the management of performance processes, including problem management, risk management, and continuous improvement.

Day-to-day, you’ll support Service Delivery to ensure on time, on cost, on quality delivery of services by providing them with effective and efficient means for improvement across all Service Delivery areas with appropriate improvement management, service problem management and service risk management as well as:

1. Delivering effective performance management for Service Delivery, proactively engaging management in the reporting dialogue,
2. Providing advice/support to moderate conflict, resolve challenges and ensure deliverables
3. Ensuring performance management compliance against governance, directives and international standards or relevant industry best practice
4. Ensuring adherence to key performance indicators and reporting metrics to Head of Service Delivery
5. Managing improvement projects across Service Delivery

This role is full time, thirty-seven hours per week and provides hybrid working arrangements with two-three days in the office/onsite and the remaining days working from home.

Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview.

Essential experience of the Service Performance Manager

1. Knowledge of ISO requirements including ISO, ISO and ISO
2. Experience of risk and problem management
3. Experience of developing performance management metrics baseline and trends and reporting structure
4. Understanding/familiarity of commercial and/or satellite communications (advantageous)

Qualifications for the Service Performance Manager

1. ITIL Practitioner V3 or V4

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at.

What we offer

1. Matched contribution pension scheme, with life assurance
2. Employee share scheme
3. Employee shopping savings portal
4. Payment of Professional Fees
5. Reservists in the armed forces receive 10-days special paid leave
6. Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
7. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity