Operations Performance Manager

Thames Water Utilities Limited; Oxford; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a leading water utility company as an Operations Performance Manager in Oxford. You will lead a frontline support team, focusing on performance improvements in wastewater treatment. This role offers a competitive salary, excellent benefits, and the chance to make a real impact on the environment and community.

Benefits

26 days holiday, increasing to 30

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience managing an operational team.
• Strong leadership and coaching skills.
• Proven track record of raising team standards.

Responsibilities

• Lead Health & Safety culture within the team.
• Manage operational performance and compliance.
• Drive financial efficiencies and budget management.

Skills

Leadership

Communication

Interpersonal Skills

Health & Safety Awareness

Education

IOSH Qualification

Tools

Microsoft Packages

Job description

Job title Operations Performance Manager Ref 40915 Division Asset Operations & Capital Delivery Location Oxford STW - OX4 4YU Contract type Permanent Full/Part-time Full-time Hours 36 hours a week Salary Competitive salary up to £45,000 per annum Job grade B Closing date 28/05/2025

We have a fantastic opportunity for to join Thames Water as an operations performance manager based at our wastewater treatment site on the outskirts of Oxford.

You will be leading a newly created frontline support team of technicians responsible for supporting the day-to-day operations and improvements of wastewater treatment processes at Oxford STW for the project upgrade, within the Thames Valley North Area of Waste & Bioresources Operations.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to steer performance improvements on the site, with the opportunity to implement ways to change what we do for the better of all parties, mainly our customers and of course the environment.

If this is you, we are looking for someone to join our Operations Team in Wastewater that offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations.

What you’ll be doing as a Performance Manager

• Health and Safety – This is our number 1 priority for everyone in our team and you will effectively lead the Health & Safety culture of the team as well driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Process Management – We need to protect our environment, and we are looking for someone that can effective performance management our Sewage Treatment Works site compliance by ensuing the site achieves and maintains its required plant availability and reliability to meet quality targets that is set by our regulator.
• Performance Management – Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness.
• Financial Management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.
• Base location will be Oxford Sewage Treatment Works, OX4 4XU
• Working pattern will be 36 hours a week, Monday to Friday
• Please note, the internal job title is Project Support Team Coordinator.

What you should bring to the role

We are looking for an experienced people manager who can make a difference and has:

• Experience of successfully managing an operational team, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate and engage a team. Connecting and collaborating intensively within your team and across the organisation.
• Experience of leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Ideally, you will be IOSH or equivalent qualified.
• A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid-paced environment.
• Proven track record of raising the standards within a team.

Computer literate. Be able to analyse data on Microsoft Packages

What’s in it for you?

• Competitive salary up to £45,000 per annum
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.