Operations Performance Manager

TN United Kingdom; Oxford; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a leading water and wastewater company as an Operations Performance Manager in Oxford. You'll lead a frontline support team, focusing on performance improvements and compliance in wastewater treatment. This role offers a competitive salary, generous benefits, and opportunities for career growth in a diverse environment.

Benefits

26 days annual leave

Generous pension scheme

Health MOTs

Physiotherapy

Counselling

Cycle to Work

Life assurance

Qualifications

• Experience managing an operational team.
• Experience in leading a Health & Safety culture.

Responsibilities

• Lead the Health & Safety culture of the team.
• Drive the team to achieve optimal performance.
• Manage the team’s budget and drive efficiencies.

Skills

Leadership

Communication

Interpersonal Skills

Education

IOSH or equivalent qualification

Tools

Microsoft packages

Job description

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We have a fantastic opportunity for you to join Thames Water as an Operations Performance Manager based at our wastewater treatment site on the outskirts of Oxford.

You will be leading a newly created frontline support team of technicians responsible for supporting the day-to-day operations and improvements of wastewater treatment processes at Oxford STW for the project upgrade, within the Thames Valley North Area of Waste & Bioresources Operations.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to steer performance improvements on the site, with the opportunity to implement changes for the betterment of all parties, mainly our customers and the environment.

If this sounds like you, we are looking for someone to join our Operations Team in Wastewater, offering a brilliant opportunity to establish a career with Thames Water in frontline operations.

What you’ll be doing as a Performance Manager

1. Health and Safety – Lead the Health & Safety culture of the team, fostering an environment where good practices are routine and compliance is maintained.
2. Process Management – Ensure site compliance, plant availability, and reliability to meet quality targets set by our regulator.
3. Performance Management – Drive the team to achieve optimal performance, develop skills, and promote safety awareness.
4. Financial Management – Manage the team’s budget and drive efficiencies.
5. Customer & Stakeholder Management – Provide exceptional service to our customers with proactive interventions.
6. Base location: Oxford Sewage Treatment Works, OX4 4XU
7. Working pattern: 36 hours/week, Monday to Friday
8. Internal job title: Project Support Team Coordinator

What you should bring to the role

• Experience managing an operational team, demonstrating strong leadership, coaching, and engagement skills.
• Experience in leading a Health & Safety culture, ensuring compliance.
• Ideally IOSH or equivalent qualification.
• Excellent communication and interpersonal skills, with the ability to adapt and make decisions quickly.
• Proven ability to raise team standards.
• Computer literacy, with the ability to analyze data using Microsoft packages.

What’s in it for you?

• Competitive salary up to £45,000 per annum
• 26 days annual leave, increasing to 30 with service, plus bank holidays
• Generous pension scheme through AON
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.

Learn more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, helping our customers, communities, and the planet to thrive. Join us to make a difference and progress your career in a diverse and rewarding environment.

Work at Thames Water

Thames Water offers a unique, rewarding, and diverse workplace where every day counts. Enjoy career growth, flexible work arrangements, and excellent benefits. Whether in call centres, labs, or operational sites, we seek passionate individuals eager to make a difference.

If you’re looking for a sustainable and impactful career, join us to help protect water resources for future generations. We support you every step of the way. Together, we can build a better future for our customers, region, and planet.

We value diversity and inclusivity, welcoming applications from everyone and providing support throughout the recruitment process. We aim to remove barriers to success and are here to assist if needed.

During crises, we rally together to support our customers. As part of Team Thames, you may have opportunities to act as an ambassador, with full training provided. It’s a rewarding way to learn more about our business and colleagues.

Disclaimer: Due to high application volumes, we may close the advert early. We encourage you to apply promptly to avoid missing out.