Remote Performance Support Manager

Stadler Rail AG; Norwich; Remote; GBP 45,000 - 60,000; Full time

Job summary

Join a leading rail service provider as a Remote Performance Support Manager. This role focuses on ensuring train reliability through effective performance management and collaboration. You will lead a dedicated team, communicate with train operators, and contribute to continuous improvement initiatives. Candidates should have a strong background in electrical or mechanical systems, excellent communication skills, and a commitment to safety. This 12-month fixed-term contract offers opportunities for growth within a dynamic environment.

Qualifications

• Experience with 110V DC, 415V AC, and 25kV systems.
• Ability to conduct fault investigations and read technical drawings.

Responsibilities

• Oversee performance management systems for smooth operations.
• Mentor apprentices and colleagues, sharing knowledge.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Electrical or Mechanical Apprenticeship

Qualifications in Mechanical or Electrical Engineering (Level 3+)

Job description

Job Title: Remote Performance Support Manager

We are recruiting! Are you passionate about the future of rail transport? Do you want to be part of a team shaping the next generation of trains using cutting-edge technology? Join us as a Remote Performance Support Manager on a 12-month fixed-term contract, prioritizing safety to deliver a reliable service.

Who we are:

SRSUK, a subsidiary of Stadler Rail AG Switzerland, delivers high-quality services for modern trains across the UK. With a strong presence in passenger rail and expanding expertise in freight rail, we are a leading service provider committed to growth and innovation.

Why Join Us:

1. Innovative Environment: Work in a fast-paced, results-oriented setting alongside a proactive team to ensure service availability.
2. Growth and Development: Benefit from opportunities for learning and career progression within a dynamic company.
3. Passionate Team: Lead a dedicated team working to deliver essential services, collaborating with key stakeholders.
4. Customer-Centric Approach: Focus on meeting the highest standards of service for our users.

What We're Looking For:

We seek proactive individuals aligned with our KPIs and values, eager to make a difference by delivering high-quality service.

Role Overview:

As a leader championing train reliability within our Performance Team, reporting to the Deputy Head of Performance, you'll oversee performance management systems, ensuring smooth operations of rolling stock and projects in compliance with standards. This role values collaboration, attention to detail, and a culture of safety and excellence.

How You Will Contribute:

1. Based in Norwich, communicate clearly with train operators to support safe, reliable, and efficient services.
2. Provide guidance to reduce fault impacts, document issues thoroughly, and assist Depot teams using technical insights and data.
3. Act as the first point of contact during incidents, contributing to investigations and reviews with professionalism.
4. Mentor apprentices and colleagues, sharing knowledge patiently.
5. Participate in continuous improvement initiatives, proactively identifying early warning signs of faults using telemetry tools like RDS and OTMR.
6. Create incident reports to identify root causes and prevent future issues.

Experience:

Essential:

• Recognized Electrical or Mechanical Apprenticeship or equivalent experience
• Understanding of electro-mechanical systems
• Experience with 110V DC, 415V AC, and 25kV systems
• Ability to conduct fault investigations and read technical drawings
• Effective communication, record keeping, and problem-solving skills
• Knowledge of Health & Safety and railway operations
• Willingness to work shifts and in safety-critical environments

Desirable:

• Experience in safety-critical environments and remote fault diagnosis
• Background in railway engineering
• Qualifications in Mechanical or Electrical Engineering (Level 3+)
• Familiarity with Railway Rules and Regulations

Benefits and Contact:

Details about benefits and contact person, Laura Davison, HR Assistant, [phone].