Operations Performance Manager

Thames Water; Oxford; On-site; GBP 38,000 - 45,000; Full time

Job summary

Thames Water is seeking an Operations Performance Manager for its wastewater treatment site in Oxford. The role involves leading a team, ensuring health and safety, managing performance, and driving operational efficiencies. This position offers a competitive salary and numerous benefits, making it an excellent opportunity for career growth in frontline operations.

Benefits

26 days holiday, increasing to 30 with service

Generous Pension Scheme

Health MOTs

Physiotherapy

Counselling

Cycle to Work

Life Assurance

Qualifications

• Proven success in managing operational teams.
• Experience in leading Health & Safety culture.

Responsibilities

• Lead Health & Safety culture and compliance.
• Drive team performance and manage budget.
• Ensure regulatory compliance and customer service.

Skills

Leadership

Communication

Data Analysis

Education

IOSH Qualification

Tools

Microsoft Packages

Job description

We have a fantastic opportunity to join Thames Water as an Operations Performance Manager based at our wastewater treatment site on the outskirts of Oxford.

You will lead a newly created frontline support team of technicians responsible for supporting the day-to-day operations and improvements of wastewater treatment processes at Oxford STW for the project upgrade, within the Thames Valley North Area of Waste & Bioresources Operations.

With the impact of our operations on the environment being at the forefront of everything we do, you will steer performance improvements on the site, with the opportunity to implement changes for the betterment of all parties, primarily our customers and the environment.

If this describes you, we are looking for someone to join our Operations Team in Wastewater, offering a brilliant opportunity to establish a career with Thames Water in frontline operations.

What you’ll be doing as a Performance Manager

1. Health and Safety – Lead the Health & Safety culture of the team, fostering an environment where good practices are routine and compliance is maintained.
2. Process Management – Ensure the site meets its plant availability and reliability targets to comply with regulatory standards, safeguarding the environment.
3. Performance Management – Drive the team to achieve optimal performance, develop skills, and promote Health & Safety awareness.
4. Financial Management – Manage the team’s budget and drive operational efficiencies.
5. Customer & Stakeholder Management – Provide exceptional service to customers with proactive interventions as needed.

Additional details:

• Base location: Oxford Sewage Treatment Works, OX4 4XU
• Working pattern: 36 hours/week, Monday to Friday
• Internal job title: Project Support Team Coordinator

What you should bring to the role

We seek an experienced people manager with:

• Proven success in managing operational teams with strong leadership, coaching, and motivation skills.
• Experience in leading and promoting a Health & Safety culture, with IOSH or equivalent qualification preferred.
• Excellent communication and interpersonal skills, adaptable and decisive in a fast-paced environment.
• A track record of raising team standards.

Computer literacy and data analysis skills using Microsoft packages are essential.

What’s in it for you?

• Competitive salary up to £45,000 per annum
• 26 days holiday, increasing to 30 with service, plus bank holidays
• Generous Pension Scheme through AON
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance

Learn more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, helping our customers, communities, people, and the planet thrive. We need passionate, skilled individuals committed to making a difference.

Working at Thames Water

Thames Water offers a diverse, rewarding workplace where every day presents new opportunities to make a difference. We provide career growth, flexible working, and excellent benefits.

If you’re passionate about making a positive impact and protecting water resources for future generations, join us. We support our employees every step of the way.

Our goal is to be a great, diverse, and inclusive place to work. We welcome applications from everyone and offer support throughout the recruitment process. Assistance is available if needed.

During crises, we rally to support our customers. As part of Team Thames, you can volunteer to support frontline efforts; training will be provided. This is a rewarding way to learn more about our business and colleagues.

Note: Due to high application volumes, the advert may close early. We encourage prompt applications to avoid disappointment.