Service Operations Specialist

JAM Recruitment Ltd; Cambourne; On-site; GBP 26,000 - 38,000; Full time

Job summary

ZEISS is seeking a Service Operations Support professional in Cambourne to provide efficient daily administration for service operations. You will handle customs documentation, respond to queries, and support field service staff with timely and accurate information.

Key duties include reconciling records, coordinating with couriers and brokers, and maintaining stock and calibration processes. Strong organisational and communication skills are essential for success in this role.

Qualifications

• MS Office experience is essential.
• Self-motivated and well organised with the ability to work independently.
• Strong communication skills and customer-focused approach required.

Responsibilities

• Handle daily administration for service operations, including customs documentation and queries.
• Coordinate with Field Service Engineers and logistics to support frontline staff.
• Produce monthly stock reports and maintain accurate records.
• Provide ad-hoc support to the team as required.

Skills

MS Office

Self-motivated

Organised

Independent work

Telephone manner

SAP ERP

Customer focus

Tools

SAP ERP

MS Office

Job description

ZEISS is seeking a Service Operations Support professional in Cambourne to provide efficient daily administration for service operations. You will handle customs documentation, respond to queries, and support field service staff with timely and accurate information.

Key duties include reconciling records, coordinating with couriers and brokers, and maintaining stock and calibration processes. Strong organisational and communication skills are essential for success in this role.