Business Operations Support

JAM Recruitment Ltd; Cambourne; On-site; GBP 26,000 - 38,000; Full time

Job summary

ZEISS is seeking a Service Operations Support professional in Cambourne to provide efficient daily administration for service operations. You will handle customs documentation, respond to queries, and support field service staff with timely and accurate information.

Key duties include reconciling records, coordinating with couriers and brokers, and maintaining stock and calibration processes. Strong organisational and communication skills are essential for success in this role.

Qualifications

• MS Office experience is essential.
• Self-motivated and well organised with the ability to work independently.
• Strong communication skills and customer-focused approach required.

Responsibilities

• Handle daily administration for service operations, including customs documentation and queries.
• Coordinate with Field Service Engineers and logistics to support frontline staff.
• Produce monthly stock reports and maintain accurate records.
• Provide ad-hoc support to the team as required.

Skills

MS Office

Self-motivated

Organised

Independent work

Telephone manner

SAP ERP

Customer focus

Tools

SAP ERP

MS Office

Job description

Based in Cambourne, this permanent Business Operations Support position with Manpower UK, on behalf of ZEISS, centres on delivering efficient daily administration within the service operations team. The role involves managing customs paperwork and resolving related queries while supporting the field service staff. You will coordinate processes that keep operations running smoothly, ensuring documentation is accurate and schedules are aligned. A methodical approach and strong organisational skills are essential, as is clear communication with internal teams. The salary is negotiable, reflecting experience. This full-time position suits someone who thrives on structured tasks and enjoys enabling frontline colleagues through dependable behind-the-scenes support. Business Operations Support - Cambourne Working within the Business Operations Team , we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team. Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality and Research, Medical Technology and Consumer Markets. This exciting new role will include both administration and some physical inventory management.

What you''ll be doing.

• Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this
• Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments
• Follow-up on customs records to ensure correct importer of record and import VAT charged to correct party
• Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd
• Ensure Carl Zeiss Limited''s import VAT is only for imports on behalf of Carl Zeiss Ltd
• Resolving day-to-day customs queries to the correct place
• Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs
• Manage FSE PPE/ consumables/ Tools/ Work wear/Engineer stickers/FSE address management
• Engineer returns - provide 24hr turnaround of UPS labels - adding parts to returns list
• Support Supply Chain and Logistics during busy periods
• Any other ad-hoc support for the team as required
• New Field Service Engineer Induction (service support processes)
• Generate monthly stock reports for engineers

What We''re Looking For:

• Have MS Office experience
• Be Self-motivated
• Be Organised
• Able to work independently
• Have a Confident telephone manner
• Have SAP Enterprise Resource Planning ERP experience
• Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role

We want you! With motivation and passion, you''ll fit right in at ZEISS! We''re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what''s possible. Who always strive to develop, accept responsibility, and take society into the future.