Operations Support

ZEISS Group; Cambourne; On-site; GBP 26,000 - 34,000; Full time

Job summary

ZEISS Group in Cambourne is seeking a Service Operations Support to help manage day-to-day service operations, including handling customs documentation and queries for the field service team. You'll work with the Business Operations Team, perform inventory management, generate monthly stock reports, and provide ad-hoc support as needed to keep operations smooth.

This role requires strong MS Office and SAP ERP experience, plus the ability to work independently with a proactive, customer-focused

Qualifications

• MS Office experience
• Self-motivated and organised
• Able to work independently
• Confident telephone manner
• Strong customer focus and communication
• SAP ERP experience essential

Responsibilities

• Perform reconciliation of customs documentation and VAT records
• Coordinate with delivery companies and customs brokers
• Ensure correct importer of record and import VAT allocation
• Resolve day-to-day customs queries
• Manage calibration logistics, PPE, tools and shipments
• Generate monthly stock reports for engineers
• Provide ad-hoc support to Supply Chain & Logistics

Skills

MS Office

Self-motivated

Organised

Independent

Confident telephone manner

Customer focus

Communication

Tools

SAP ERP

Job description

Business Operations Support - Cambourne

Working within the Business Operations Team, we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team. Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. This exciting new role will include both administration and some physical inventory management.

What You'll Be Doing.

• Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this
• Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments
• Follow-up on customs records to ensure correct "importer of record" and import VAT charged to correct party
• Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd
• Ensure Carl Zeiss Limited's import VAT is only for imports on behalf of Carl Zeiss Ltd
• Resolving day-to-day customs queries to the correct place
• Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs
• Manage FSE PPE/ consumables/ Tools/ Work wear/Engineer stickers/FSE address management
• Engineer returns - provide 24hr turnaround of UPS labels - adding parts to returns list
• Support Supply Chain and Logistics during busy periods
• Any other ad-hoc support for the team as required
• New Field Service Engineer Induction (service support processes)
• Generate monthly stock reports for engineers

What We're Looking For:

• Have MS Office experience
• Be Self-motivated
• Be Organised
• Able to work independently
• Have a Confident telephone manner
• Have SAP Enterprise Resource Planning "ERP" experience
• Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role

We want you!

With motivation and passion, you'll fit right in at ZEISS! We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.

Your ZEISS Recruiting Team

Abigail Hannaby, Farzana Rahman, Kate Benyon, Lara Haslam, Natarlee Lawrence, Suya Rolph