Business Operations Support

Manpower UK Ltd; Cambourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

ZEISS is seeking a Service Operations Support based in Cambourne to manage day-to-day service operations administration, including customs documentation and queries, and to assist the field service team. The role involves both administrative duties and some physical inventory management to ensure smooth operations.

You will reconcile VAT records, liaise with brokers, standardise import entries, and coordinate calibrations and equipment logistics for engineers.

Qualifications

• MS Office experience
• Self-motivated
• Organised
• Able to work independently
• Confident telephone manner
• SAP ERP experience
• Customer focus, collaboration, accountability and effective communication are important

Responsibilities

• Handle reconciliation of C79 certificate and Postponed VAT statements with supporting documents (C88, commercial invoice)
• Coordinate with delivery companies and customs brokers to obtain missing docs and advise on amendments
• Ensure correct importer of record and import VAT charging for Carl Zeiss Ltd
• Correctly allocate import entries to Carl Zeiss Ltd or Carl Zeiss Limited
• Resolve day-to-day customs queries and route them appropriately
• Manage calibration for ZEISS and third parties, including quotes/POs and inbound/outbound processing
• Manage field service engineer PPE, consumables, tools, workwear, stickers and address management
• Process engineer returns by generating UPS labels and updating returns list
• Support Supply Chain and Logistics during peak periods
• Provide ad-hoc support and participate in new Field Service Engineer Induction processes
• Generate monthly stock reports for engineers

Skills

MS Office

Self-motivated

Organised

Independent

Confident telephone manner

SAP ERP

Customer focus & communication

Tools

SAP ERP

Job description

Business Operations Support - Cambourne

Working within the Business Operations Team, we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team.

Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

This exciting new role will include both administration and some physical inventory management.

What you'll be doing.

• Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this
• Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments
• Follow-up on customs records to ensure correct "importer of record" and import VAT charged to correct party
• Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd
• Ensure Carl Zeiss Limited's import VAT is only for imports on behalf of Carl Zeiss Ltd
• Resolving day-to-day customs queries to the correct place
• Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs
• Manage FSE PPE/ consumables/ Tools/ Work wear/Engineer stickers/FSE address management
• Engineer returns - provide 24hr turnaround of UPS labels - adding parts to returns list
• Support Supply Chain and Logistics during busy periods
• Any other ad-hoc support for the team as required
• New Field Service Engineer Induction (service support processes)
• Generate monthly stock reports for engineers

What We're Looking For:

• Have MS Office experience
• Be Self-motivated
• Be Organised
• Able to work independently
• Have a Confident telephone manner
• Have SAP Enterprise Resource Planning "ERP" experience
• Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role

We want you!

With motivation and passion, you'll fit right in at ZEISS!

We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.