Business Operations Support

Manpower Group (UK); Cambourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

ZEISS is seeking a Service Operations Support in Cambourne to ensure efficient administration of service operations and handling of customs documents for the field service team. The role blends admin duties with some inventory management and requires strong MS Office and SAP ERP experience.

You will work within the Business Operations Team to support day-to-day activities, reconcile VAT documentation, and coordinate with carriers and brokers to secure missing paperwork.

Qualifications

• Strong MS Office and data handling skills.
• Experience with SAP ERP.
• Excellent organizational and communication skills.

Responsibilities

• Reconcile import docs and VAT records (C79, C88, invoices).
• Coordinate with delivery companies and customs brokers for missing docs.
• Ensure correct importer of record and import VAT allocation.
• Find and correct misallocated import entries.
• Generate monthly stock reports for engineers.

Skills

MS Office

Organisational skills

Independent work

Telephone manner

Customer focus

Communication

Tools

SAP ERP

Job description

Business Operations Support - Cambourne
Working within the Business Operations Team, we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team.
Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

This exciting new role will include both administration and some physical inventory management.
What you'll be doing.

• Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this
• Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments
• Follow-up on customs records to ensure correct "importer of record" and import VAT charged to correct party
• Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd
• Ensure Carl Zeiss Limited's import VAT is only for imports on behalf of Carl Zeiss Ltd
• Resolving day-to-day customs queries to the correct place
• Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs
• Manage FSE PPE/ consumables/ Tools/ Work wear/Engineer stickers/FSE address management
• Engineer returns - provide 24hr turnaround of UPS labels - adding parts to returns list
• Support Supply Chain and Logistics during busy periods
• Any other ad-hoc support for the team as required
• New Field Service Engineer Induction (service support processes)
• Generate monthly stock reports for engineers

What We're Looking For:

• Have MS Office experience
• Be Self-motivated
• Be Organised
• Able to work independently
• Have a Confident telephone manner
• Have SAP Enterprise Resource Planning \"ERP\" experience
• Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role

We want you!

With motivation and passion, you'll fit right in at ZEISS!
We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.