Operations Support

ZEISS Group; Cambridge; On-site; GBP 26,000 - 38,000; Full time

Job summary

ZEISS Group is seeking a Service Operations Support to ensure efficient day-to-day service operations administration in Cambourne. You will handle customs documentation, import records, and liaise with couriers to resolve issues for the field service team.

The role involves calibration logistics, stock reporting for engineers, and providing ad-hoc support during busy periods. Strong MS Office and SAP ERP experience are preferred, with a proactive, organized mindset and excellent communication.

Qualifications

• MS Office experience required.
• Self-motivated, well-organised and able to work independently.
• Confident telephone manner and good communication skills.
• Customer focused, collaborative and results-driven.

Responsibilities

• Reconcile C79 certificates and Postponed VAT statements with supporting documents (C88, invoice).
• Contact delivery firms and customs brokers to obtain missing docs and advise on amendments.
• Manage import records, ensure correct importer of record and VAT allocation.
• Handle calibration logistics with ZEISS and 3rd party suppliers, quotes, POs and inbound tracking.
• Produce monthly stock reports for engineers and support field service.

Skills

MS Office

Self-motivated

Organised

Telephone manners

Customer focus

Tools

SAP ERP

Job description

Business Operations Support - CambourneWorking within the Business Operations Team , we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team.Welcome to ZEISS.ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.This exciting new role will include both administration and some physical inventory management.What you’ll be doing.Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence thisContacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendmentsFollow-up on customs records to ensure correct “importer of record” and import VAT charged to correct partyFind and correct import entries that are incorrectly allocated to Carl Zeiss LtdEnsure Carl Zeiss Limited’s import VAT is only for imports on behalf of Carl Zeiss LtdResolving day-to-day customs queries to the correct placeManage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEsManage FSE PPE/ consumables/ Tools/ Work wear/Engineer stickers/FSE address managementEngineer returns – provide 24hr turnaround of UPS labels – adding parts to returns listSupport Supply Chain and Logistics during busy periodsAny other ad-hoc support for the team as requiredNew Field Service Engineer Induction (service support processes)Generate monthly stock reports for engineersWhat We’re Looking For:Have MS Office experienceBe Self-motivatedBe OrganisedAble to work independentlyHave a Confident telephone mannerHave SAP Enterprise Resource Planning “ERP” experienceCustomer focus, collaboration, ensuring accountability and results and effective communication are especially important in this roleWe want you!With motivation and passion, you’ll fit right in at ZEISS!We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!Your ZEISS Recruiting Team:Abigail Hannaby, Farzana Rahman, Kate Benyon, Lara Haslam, Natarlee Lawrence, Suya Rolph