Scheduling Operations Senior Planner

TristoneNash Ltd; Eastleigh; On-site; GBP 27,000 - 36,000; Full time

Job summary

TristoneNash Ltd is seeking a scheduling coordinator to manage day-to-day scheduling and planning of essential services in Eastleigh, United Kingdom. You will balance customer needs with operational priorities and work closely with customers, operatives, supervisors and internal teams to keep services moving.

The role emphasizes strong organisation, decision-making, and a proactive approach to resolving issues, with a focus on delivering reliable, high-quality service.

Qualifications

• Experience in fast-paced scheduling/planning/operational environment.
• Strong organisational and time-management skills.
• Ability to make confident decisions and solve problems.

Responsibilities

• Coordinate and oversee scheduling to ensure appointments run efficiently.
• Support planners and help colleagues develop skills and confidence.
• Work with customers, operatives, supervisors and internal teams to resolve issues.
• Manage changing priorities and find practical solutions.
• Consider customer vulnerability when scheduling decisions are made.
• Maintain high standards of customer service and operational performance.
• Contribute to a positive, collaborative team environment.

Skills

Scheduling experience

Organisational skills

Time management

Decision making

Job description

This is an opportunity for someone who enjoys bringing order to complexity, building strong relationships and finding solutions when priorities change. You'll play a key role in coordinating customers, operatives, supervisors and colleagues, ensuring services run smoothly and customers receive the right support at the right time.

What you'll be doing

You'll help manage the day-to-day scheduling and planning of essential services, balancing customer needs with operational priorities.

Your responsibilities will include:

• Coordinating and overseeing scheduling activity to ensure appointments and services run efficiently.
• Supporting a team of planners and helping colleagues develop their skills and confidence.
• Working closely with customers, operatives, supervisors and internal teams to resolve issues and keep services moving.
• Managing changing priorities and finding practical solutions when plans need to adapt.
• Considering customer vulnerability and individual circumstances when making scheduling decisions.
• Helping maintain high standards of customer service and operational performance.
• Contributing to a positive, collaborative team environment where people are supported to succeed.

What you'll bring

You'll ideally have:

• Experience working in a fast-paced scheduling, planning or operational environment.
• Strong organisational and time-management skills.
• The ability to make confident decisions and solve problems effectively.