Service Operations Manager (Learning Disabilities)

JR United Kingdom; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care organization in Woking is seeking a Service Operations Manager to oversee service delivery for individuals with learning disabilities. The ideal candidate will coordinate resources, ensure compliance with standards, and manage a dedicated team across multiple projects. This vital role requires strong leadership, excellent communication skills, and relevant management qualifications to promote high standards of care and support positive relationships within the community.

Qualifications

• Experience in managing care services for individuals with learning disabilities.
• Knowledge of health and safety legislation and good practice standards.
• Skills in recruitment, training, and supporting staff.

Responsibilities

• Coordinate staff and resources to ensure high standards of care.
• Develop personalized care and risk management plans.
• Ensure compliance with statutory requirements and best practices.

Skills

Leadership

Communication

Compliance

Care Management

Education

Relevant management qualification

Job description

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Service Operations Manager (Learning Disabilities), Woking

Client: The Partnership of Care

Location: Woking, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with organizational standards, statutory, and contractual requirements is essential. The role involves operating within legislative frameworks, promoting values and care ethos within the team and home.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities

1. Referring including assessment, liaising with previous care team, family, and advocates; developing personalized care and risk management plans.
2. Sustaining and supporting balanced relationships and good communication with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Maintaining effective control of the homes, ensuring environmental health, infection control, and health and safety legislation are followed. Conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with and cooperating with CIW to understand and adhere to CIW Fundamental Standards, and fulfilling statutory notification requirements.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and service improvements.
9. Recruiting, inducting, and training staff; supporting team development and supervision.
10. Promoting openness and honesty, supporting staff decision-making, and fostering service improvements.
11. Holding regular staff meetings, supporting staff, and developing the team.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR if needed.
14. Managing staff scheduling, shift coverage, absences, holidays, and sickness.
15. Managing medication ordering, booking, disposal, and auditing.
16. Overseeing budgeting and expenditure, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and managing safeguarding issues.
18. Managing applications related to Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in continuous professional development (CPD).
21. Participating in strategic planning, decision-making, and business growth.
22. Performing other duties as determined appropriate by the Director, within your skill and competence.
23. Managing budgets and financials.
24. Writing and auditing behavioral reports and compiling necessary documentation.

The Service Manager should have skills and qualifications to support both adults and children living with learning disabilities.