Service Operations Manager (Learning Disabilities)

JR United Kingdom; Portsmouth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading organization in the care sector is looking for a Service Operations Manager responsible for overseeing care for individuals with learning disabilities in Portsmouth. The role involves managing staff, ensuring compliance with health and safety standards, and developing personalized care plans while working closely with service users and their families. This position offers an opportunity to contribute to strategic growth in a supportive environment.

Qualifications

• Experience in service management within learning disabilities is required.
• Ability to work within legislative frameworks and promote care values.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Coordinate staff and resources for high standards of care.
• Ensure compliance with statutory requirements and best practices.
• Manage and support various care projects and community activities.

Skills

Relationship Management

Compliance

Staff Development

Financial Management

Safeguarding

Education

Relevant Managerial Experience in Care Sector

Job description

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Service Operations Manager (Learning Disabilities), Portsmouth, Hampshire

Client:

The Partnership of Care

Location:

Portsmouth, Hampshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within legislative frameworks, promoting values and care ethos, and managing support for adults and children with learning disabilities.

The area Service Manager will oversee and support managers of five supported living projects and community activities for adults and children at Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

1. Refer and assess new clients, liaise with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintain effective communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensure compliance with statutory requirements and best practices, including the Health and Social Care Act, Health & Safety, COSHH, Mental Capacity Act, and Deprivation of Liberty Safeguards.
4. Manage environmental health, infection control, and health & safety legislation adherence, including risk assessments and fire safety checks.
5. Coordinate with CIW, understand CIW standards, and carry out statutory notifications as required.
6. Ensure all legal and statutory documentation for the home is complete and up to date.
7. Document maintenance issues and ensure appropriate actions are taken.
8. Monitor and investigate complaints, generate reports, and implement corrective actions.
9. Assist in recruiting, inducting, and training staff; support team development.
10. Promote openness and honesty, support staff decision-making, and foster service improvements.
11. Hold regular staff meetings, provide supervision, and support staff development.
12. Build positive relationships with staff and establish effective communication mechanisms.
13. Participate in disciplinary processes, including suspensions, investigations, and decisions, in consultation with HR.
14. Manage staff scheduling, shift coverage, absences, and holiday planning; oversee medication management systems.
15. Manage budgets, monitor expenditures, and oversee petty cash, food shopping, and activity budgets.
16. Safeguard service users and handle safeguarding issues proactively.
17. Work with paid personal representatives to ensure legal compliance regarding Deprivation of Liberty Safeguards.
18. Be available on call out of hours for advice, guidance, and incident response.
19. Attend supervision sessions and pursue Continuing Professional Development (CPD).
20. Contribute to strategic planning, decision-making, and business growth.
21. Perform additional duties as determined by the Director, appropriate to skills and competence.
22. Manage financials, including budgets and other financial responsibilities.
23. Write, audit, and compile behavioral reports and related documentation.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.