Service Operations Manager (Learning Disabilities)

JR United Kingdom; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care organization is seeking a Service Operations Manager in Basingstoke to oversee services for individuals with learning disabilities. The role involves managing staff, ensuring compliance with health regulations, and coordinating care plans. Candidates should have relevant qualifications, leadership skills, and a commitment to promoting a positive care environment.

Qualifications

• Experience in managing supported living services.
• Understanding of relevant health and safety legislations.
• Skills to work with individuals with learning disabilities.

Responsibilities

• Coordinate staff and resources to maintain high care standards.
• Manage communication with service users, families, and care professionals.
• Ensure compliance with health and safety regulations and legal standards.

Skills

Communication

Leadership

Organization

Problem Solving

Education

Relevant professional qualifications in health and social care

Job description

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Service Operations Manager (Learning Disabilities), Basingstoke

Client: The Partnership of Care

Location: Basingstoke

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users; ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework and promoting our values and care ethos within the staff team and home.

The area Service Manager will manage and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and other professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with CIW to understand and comply with Fundamental Standards and carrying out statutory notifications as appropriate.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring, investigating complaints, generating reports, and implementing corrective actions and service improvements.
9. Recruiting and inducting staff, ensuring all training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making, and service improvements.
11. Holding regular staff meetings, supporting staff development, and providing supervision opportunities.
12. Building positive relationships with staff and maintaining effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and meetings, in consultation with HR if needed.
14. Managing staff scheduling, rotas, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and managing safeguarding issues.
18. Handling applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in continuous professional development (CPD).
21. Participating in strategic decision-making and business growth.
22. Performing other duties as determined by the Director, appropriate to your skills and competence.
23. Managing financial aspects and auditing behavioral reports.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.