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Service Operations Manager (Learning Disabilities), Basingstoke
Client: The Partnership of Care
Location: Basingstoke
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users; ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework and promoting our values and care ethos within the staff team and home.
The area Service Manager will manage and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.
Key Responsibilities:
- Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
- Maintaining good communication and relationships with service users, relatives, and other professionals involved in their care.
- Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
- Controlling the environment to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
- Working with CIW to understand and comply with Fundamental Standards and carrying out statutory notifications as appropriate.
- Managing legal and statutory documentation, including insurance and enrollment documents.
- Documenting maintenance issues and ensuring appropriate actions are taken.
- Monitoring, investigating complaints, generating reports, and implementing corrective actions and service improvements.
- Recruiting and inducting staff, ensuring all training requirements are met.
- Promoting openness and honesty, supporting staff decision-making, and service improvements.
- Holding regular staff meetings, supporting staff development, and providing supervision opportunities.
- Building positive relationships with staff and maintaining effective communication mechanisms.
- Participating in disciplinary processes, including suspensions, investigations, and meetings, in consultation with HR if needed.
- Managing staff scheduling, rotas, absences, holidays, and sickness.
- Overseeing medication management, including ordering, disposal, and auditing.
- Managing budgets, petty cash, food shopping, and activity budgets.
- Safeguarding service users and managing safeguarding issues.
- Handling applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
- Being on call out of hours for advice, guidance, and incident response.
- Attending supervision and engaging in continuous professional development (CPD).
- Participating in strategic decision-making and business growth.
- Performing other duties as determined by the Director, appropriate to your skills and competence.
- Managing financial aspects and auditing behavioral reports.
The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.