Service Operations Manager (Learning Disabilities)

JR United Kingdom; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading care organization is seeking a Service Operations Manager based in Watford to oversee care for individuals with learning disabilities. The ideal candidate will coordinate staff, ensure compliance with relevant standards, and foster positive relationships within the community. This role requires strong leadership skills and an ability to manage multiple care projects effectively.

Qualifications

• Experience in care service management required.
• Skills to support individuals with learning disabilities.
• Understanding of statutory requirements in health and safety.

Responsibilities

• Coordinate staff and resources to ensure high standards of care.
• Oversee and support managers across multiple supported living projects.
• Ensure compliance with health and safety legislation.

Skills

Communication

Leadership

Relationship Management

Compliance Management

Crisis Management

Budget Management

Education

Relevant care management qualification

Job description

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Service Operations Manager (Learning Disabilities), Watford, Hertfordshire

Client: The Partnership of Care

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for co-ordinating staff and resources to achieve the highest standards of care, considering the physical, social, and psychological needs of the service users. They ensure the welfare of service users and compliance with organisational standards, statutory, and contractual requirements. The manager operates within a legislative framework, ensuring all practices are consistent with current laws and guidelines, and actively promotes the organisation's values and care ethos.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The service manager reports directly to the Registered Individual.

Key Responsibilities

• Referring, including assessment, liaising with previous care teams, families, and advocates to develop initial personalised care and risk management plans.
• Maintaining and supporting balanced relationships and good communication with service users, relatives, and other professionals involved in their care.
• Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act (2005), and Deprivation of Liberty Safeguards.
• Controlling the home environment, ensuring compliance with environmental health, infection control, and health and safety legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
• Working with CIW to understand and adhere to Fundamental Standards and carrying out statutory notifications as required.
• Managing legal and statutory documentation, including insurance and enrolment documents, and maintaining records of maintenance issues and actions taken.
• Monitoring and investigating complaints, generating reports, implementing corrective actions, and making necessary changes within the home.
• Recruiting, inducting, and training staff, supporting their development, and fostering a culture of openness and honesty.
• Holding regular staff meetings, providing supervision, and supporting team development.
• Building positive relationships with staff, ensuring effective communication, and managing disciplinary processes when necessary.
• Managing staff scheduling, rotas, absences, and holiday management, along with medication management systems.
• Overseeing budgeting and expenditure, including petty cash, food shopping, and activity budgets.
• Safeguarding service users and addressing safeguarding issues promptly.
• Managing applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
• Being on call out of hours to provide advice, guidance, and attend incidents as necessary.
• Attending supervision and engaging in Continuing Professional Development (CPD).
• Participating in strategic planning, decision-making, and business growth.
• Performing other duties as determined by the Director, appropriate to skill and competence.
• Managing budgets and financials, writing and auditing behavioural reports, and compiling relevant documentation.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.