Service Operations Manager (Learning Disabilities)

JR United Kingdom; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in social care is seeking a Service Operations Manager in Reading. The successful candidate will manage care services for individuals with learning disabilities, ensuring safety, compliance, and high-quality care standards. Ideal for someone with a strong background in health and social care, this role offers opportunities for personal and professional development while promoting a culture of openness and support for staff.

Qualifications

• Experience in a managerial role within a learning disability setting.
• Understanding of statutory requirements and best practices in health and social care.
• Ability to develop personalized care plans.

Responsibilities

• Coordinate staff and resources to ensure high standards of care.
• Ensure compliance with statutory requirements and organizational standards.
• Oversee multiple supported living projects and community activities.

Skills

Communication

Leadership

Problem Solving

Staff Management

Risk Management

Education

Relevant qualifications in health and social care

Job description

Social network you want to login/join with:

Service Operations Manager (Learning Disabilities), Reading

Client: The Partnership of Care

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. They ensure the welfare of service users and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework and promoting the organization’s values and care ethos.

The area Service Manager will oversee and support managers for five supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Managing the home environment to ensure health and safety legislation compliance, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with CIW to understand and comply with the Fundamental Standards and carrying out statutory notifications as needed.
6. Ensuring all legal and statutory documentation, including insurance and enrollment documents, are up-to-date and maintained.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and service improvements.
9. Recruiting, inducting, and training staff to meet all requirements.
10. Promoting a culture of openness and honesty, supporting staff decision-making and service improvements.
11. Holding regular staff meetings, supporting staff development, supervision, and performance management.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR if necessary.
14. Managing staff scheduling, including shift coverage, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets and monitoring expenditure related to petty cash, food shopping, and activities.
17. Safeguarding service users and addressing safeguarding issues proactively.
18. Applying for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance of care plans.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Contributing to strategic planning, decision-making, and business growth.
22. Performing other duties as assigned by the Director, appropriate to skill and competence.
23. Managing budgets and financial reports.
24. Writing and auditing behavioral reports and compiling relevant documentation.

The Service Manager must possess skills and qualifications to support both adults and children living with learning disabilities.