Service Operations Manager (Learning Disabilities)

JR United Kingdom; Swindon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading care provider is seeking a Service Operations Manager in Swindon to oversee staff and resources ensuring high standards of care for individuals with learning disabilities. The successful candidate will coordinate multiple supported living projects while ensuring compliance with statutory requirements, manage budgets, and lead staff development initiatives, contributing positively to the care ethos.

Qualifications

• Managerial experience in care services is essential.
• Skills to support adults and children with learning disabilities.
• Understanding of statutory regulations in health and social care.

Responsibilities

• Coordinate staff and resources to ensure high standards of care.
• Oversee multiple supported living projects and community activities.
• Manage compliance with Health and Social Care Act and safeguarding procedures.

Skills

Communication

Leadership

Compliance

Risk Management

Time Management

Education

Relevant degree or qualification in social care

Continuing Professional Development (CPD)

Job description

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Service Operations Manager (Learning Disabilities), Swindon, Wiltshire

Client:

The Partnership of Care

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards, statutory, and contractual requirements. Operating within legislative frameworks and promoting values and care ethos.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The service manager will report directly to the Registered Individual.

Key Responsibilities:

• Referring, assessing, liaising with care teams, families, and advocates to develop personalized care and risk management plans.
• Maintaining good communication and relationships with service users, relatives, and professionals involved in their care.
• Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Controlling the home environment, ensuring health and safety legislation compliance, conducting risk assessments, fire checks, and maintaining a safe environment.
• Working with CIW, understanding CIW standards, and carrying out statutory notifications as required.
• Managing legal and statutory documentation, including insurance and enrollment documents.
• Documenting maintenance issues and ensuring appropriate actions are taken.
• Monitoring and investigating complaints, generating reports, and implementing corrective actions.
• Recruiting, inducting, and training staff, supporting team development.
• Promoting openness and honesty, supporting staff decision-making and service improvements.
• Holding staff meetings, providing supervision, and developing staff skills.
• Building positive relationships with staff and establishing effective communication mechanisms.
• Participating in disciplinary processes, investigations, and decision-making, in consultation with HR if needed.
• Managing staff scheduling, rotas, absences, holidays, and sickness.
• Managing medication systems, including ordering, booking, disposal, and auditing.
• Overseeing budgeting and expenditure, including petty cash, food shopping, and activity budgets.
• Safeguarding service users and managing safeguarding issues.
• Handling applications related to Deprivation of Liberty Safeguards and working with paid personal representatives.
• Being on call out of hours for advice, guidance, and incident attendance.
• Attending supervision and maintaining Continuing Professional Development (CPD).
• Participating in strategic decision-making and business growth.
• Performing other duties as determined by the Director, appropriate to skills and competence.
• Managing budgets and financials.
• Writing and auditing behavioral reports and compiling documentation.

The service manager must possess skills and qualifications to support adults and children living with learning disabilities.