Service Operations Manager (Learning Disabilities)

JR United Kingdom; Basildon; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading care organization in Basildon is seeking a Service Operations Manager to oversee five supported living projects. The role demands high standards of care coordination, compliance with safety regulations, and effective staff management. Candidates will be responsible for supporting both adults and children with learning disabilities, ensuring their well-being through personalized care plans. This position offers significant influence within the organization, ideal for an experienced professional dedicated to improving care services.

Qualifications

• Experience in managing staff for care services.
• Knowledge of Health and Social Care legislation.
• Skills supporting adults and children with learning disabilities.

Responsibilities

• Coordinate staff and resources to maintain high care standards.
• Ensure compliance with statutory care requirements.
• Manage budgets and participate in strategic decision-making.

Skills

Communication

Leadership

Teamwork

Risk Management

Care Compliance

Staff Training

Budget Management

Job description

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Service Operations Manager (Learning Disabilities), Basildon

Client: The Partnership of Care

Location: Basildon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of the service users; ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework, ensuring all practices align with existing statutes and government guidelines, and promoting our values and care ethos within the staff team and home.

The area Service Manager will support managers across 5 supported living projects and community activities for adults and children at Lynton Community Care. The service manager will report directly to the Registered Individual.

Key Responsibilities:

• Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintaining good communication and relationships with service users, relatives, and other professionals involved in their care.
• Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Controlling the environment of the home, ensuring compliance with health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
• Working with CIW to understand the Fundamental Standards and fulfilling statutory notification requirements.
• Managing documentation related to the home, including insurance and enrollment documents, and recording maintenance issues and actions taken.
• Monitoring and investigating complaints, generating reports, and implementing corrective actions.
• Recruiting, inducting, and training staff; supporting staff development and supervision.
• Promoting a culture of openness and honesty, supporting staff decision-making and service improvements.
• Holding regular staff meetings, supporting team work, and ensuring effective communication mechanisms.
• Participating in disciplinary processes, including suspensions and investigations, in consultation with HR.
• Managing staff scheduling, rotas, absences, and holiday and sickness management.
• Overseeing medication management, including ordering, disposal, and auditing.
• Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
• Safeguarding service users and addressing safeguarding issues.
• Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance in care plans.
• Being on call out of hours to provide advice and attend incidents as needed.
• Attending supervision sessions and engaging in CPD.
• Involvement in strategic decision-making and business growth.
• Performing other duties as assigned by the Director, appropriate to skill and competence.
• Managing budgets and financials, writing, and auditing behavioral reports.

The service manager must have skills and qualifications to support both adults and children living with learning disabilities.