Service Operations Manager (Learning Disabilities)

JR United Kingdom; Dartford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A social care provider based in Dartford is looking for a Service Operations Manager to oversee supported living projects for adults and children with learning disabilities. The role involves ensuring high standards of care, compliance with legal standards, and management of staff. Ideal candidates will have experience in care services and possess the qualifications necessary to support both clientele and staff effectively.

Qualifications

• Skills in supporting adults and children with learning disabilities are essential.
• Experience in care management and statutory requirements is necessary.

Responsibilities

• Overseeing care service operations and compliance with care standards.
• Managing staff schedules, training, and development.
• Ensuring health and safety regulations are adhered to.

Skills

Team Management

Communication

Compliance Knowledge

Budget Management

Education

Relevant qualifications in Health and Social Care

Job description

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Service Operations Manager (Learning Disabilities), Dartford

Client: The Partnership of Care

Location: Dartford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager is responsible for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. They ensure welfare, compliance with standards, statutory, and contractual requirements. The role involves operating within a legislative framework, promoting values and care ethos within the staff team and home.

The area Service Manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring including assessment, liaising with previous care teams, families, and advocates, developing personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and other professionals involved in care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment, ensuring environmental health, infection control, health and safety legislation, and regulations are followed. Conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with and cooperating with CIW, understanding CIW Fundamental Standards, and carrying out statutory notifications as appropriate.
6. Managing legal and statutory documentation related to the home, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and changes within the home.
9. Recruiting staff, overseeing induction, and ensuring training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making, and service improvements.
11. Holding regular staff meetings, supporting and developing staff, providing supervision opportunities.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspending staff, investigations, meetings, and decision-making (in consultation with HR if needed).
14. Managing staff scheduling, rotas, absences, cover, holidays, and sickness.
15. Overseeing medication management, including ordering, booking, disposal, and auditing.
16. Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Managing applications for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance of care plans.
19. Being on call out of hours to provide advice, guidance, and attend incidents as necessary.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Participating in strategic decision-making, business growth, and other duties as determined by the Director.
22. Managing budgets and financials.
23. Writing and auditing behavioral reports and compiling necessary documentation.

The Service Manager must have skills and qualifications to support both adults and children living with learning disabilities.