Service Operations Manager (Learning Disabilities)

JR United Kingdom; Cheltenham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading care organization is seeking a Service Operations Manager to coordinate high-quality care for adults and children with learning disabilities. The role includes overseeing compliance with statutory requirements and managing staff across multiple supported living projects. Ideal candidates will possess relevant qualifications and strong management skills in a care environment.

Qualifications

• Experience working with learning disabilities required.
• Ability to manage and train staff effectively.
• Strong understanding of health and safety regulations.

Responsibilities

• Coordinating care and ensuring compliance with legal frameworks.
• Recruiting, training and supporting staff.
• Maintaining effective communication with service users and stakeholders.

Skills

Care coordination

Compliance knowledge

Communication

Staff management

Budget management

Education

Relevant health and social care qualifications

Job description

Service Operations Manager (Learning Disabilities), Cheltenham

Client:

The Partnership of Care

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Service Manager has the responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. The role involves ensuring the welfare of service users, compliance with organizational standards, statutory, and contractual requirements, and operating within legislative frameworks.

The Area Service Manager will oversee and support managers across 5 supported living projects and community activities for adults and children at Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, and developing personalized care and risk management plans in collaboration with families and advocates.
2. Maintaining effective communication and relationships with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Managing environmental health, infection control, and safety legislation compliance, including risk assessments and fire safety checks.
5. Cooperating with CIW and understanding CIW Fundamental Standards, carrying out statutory notifications as required.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring, investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting, and training staff, supporting their development.
10. Promoting openness and honesty, supporting staff decision-making, and service improvements.
11. Holding staff meetings, providing supervision, and fostering effective communication.
12. Participating in disciplinary processes, including suspensions and investigations.
13. Managing staff scheduling, including shift coverage, absences, holidays, and sickness.
14. Overseeing medication management, including ordering, disposal, and auditing.
15. Managing budgets, petty cash, and activity budgets.
16. Safeguarding service users and addressing safeguarding issues.
17. Applying for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance.
18. Providing out-of-hours advice and attending incidents as necessary.
19. Participating in supervision, CPD, and strategic decision-making to grow the business.
20. Performing other duties as determined by the Director, within your skill and competence level.
21. Managing financial aspects and writing behavioral reports.

The Service Manager must possess skills and qualifications to support both adults and children living with learning disabilities.