Service Operations Manager (Learning Disabilities)

JR United Kingdom; Bath; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the care sector is seeking a Service Operations Manager in Bath to ensure high-quality services for individuals with learning disabilities. This role involves overseeing multiple projects, coordinating staff, and ensuring compliance with health and safety regulations. Ideal candidates will have strong leadership skills and extensive knowledge of care standards.

Qualifications

• Experience in managing care services for adults and children with learning disabilities.
• Knowledge of Health and Social Care Act and relevant legislation.
• Skills in staff recruitment, training, and supervision.

Responsibilities

• Coordinate staff and resources to ensure high standards of care.
• Maintain compliance with organizational and statutory requirements.
• Oversee managers of supported living projects and community activities.

Skills

Communication

Leadership

Problem Solving

Compliance Knowledge

Budget Management

Job description

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Service Operations Manager (Learning Disabilities), Bath

Client: The Partnership of Care

Location: Bath, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with organizational standards, statutory, and contractual requirements. The role requires operating within a legislative framework, aligning with statutes and government guidelines, and promoting values and care ethos within the team and home.

The area Service Manager will oversee and support managers of 5 supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities

• Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintaining good communication and relationships with service users, relatives, and professionals involved in their care.
• Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Controlling the home environment to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
• Collaborating with CIW to understand and adhere to the Fundamental Standards, and fulfilling statutory notification requirements.
• Managing legal and statutory documentation, including insurance and enrollment documents.
• Documenting maintenance issues and ensuring appropriate actions are taken.
• Monitoring and investigating complaints, generating reports, and implementing corrective actions and service improvements.
• Recruiting, inducting, and training staff; supporting their development.
• Promoting openness and honesty, supporting staff decision-making, and fostering service improvements.
• Holding regular staff meetings, providing supervision, and supporting team development.
• Building positive relationships with staff and establishing effective communication mechanisms.
• Participating in disciplinary processes, including suspensions, investigations, and decisions, in consultation with HR.
• Managing staff schedules, rotas, absences, holidays, and sickness.
• Overseeing medication management, ordering, disposal, and auditing.
• Managing budgets, petty cash, and activity budgets.
• Safeguarding service users and addressing safeguarding issues.
• Handling applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
• Being on call out of hours for advice, guidance, and incident response.
• Attending supervision, engaging in CPD, and contributing to strategic decisions and business growth.
• Performing other duties as assigned by the Director, appropriate to skill and competence.
• Managing financial budgets and preparing behavioral reports.

The Service Manager must possess skills and qualifications to support both adults and children with learning disabilities.