Service Operations Coordinator (Hybrid)

Bizerba (UK) Ltd; Wolverton; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Employee discounts

Job summary

Bizerba (UK) Ltd is seeking a diligent Service Administrator to join our Milton Keynes office. You will support service operations, coordinate appointments, maintain documentation, and ensure smooth communication between clients and internal teams.

The role requires strong organisational and communication skills, experience in service administration or customer support, and proficiency with Microsoft Office. Hybrid working options are available based in Milton Keynes.

Qualifications

• Previous service administration or customer support experience.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong written and verbal communication with a professional telephone manner.
• Proficient in Microsoft Office and comfortable learning new software.
• Attention to detail and problem-solving mindset.

Responsibilities

• Coordinate and schedule service appointments and resources.
• Maintain accurate records of service calls and work orders.
• Assist in preparing and distributing service reports.
• Provide first-line support to customers via phone and email.
• Liaise with engineers and other departments to ensure smooth service delivery.
• Manage inventory and order parts for service operations.

Skills

Service administration

Customer support

Organisational skills

Written & verbal communication

MS Office proficiency

Tools

MS Office

CRM / ERP familiarity

Job description

Bizerba (UK) Ltd is seeking a diligent Service Administrator to join our Milton Keynes office. You will support service operations, coordinate appointments, maintain documentation, and ensure smooth communication between clients and internal teams.

The role requires strong organisational and communication skills, experience in service administration or customer support, and proficiency with Microsoft Office. Hybrid working options are available based in Milton Keynes.