Service Administrator

JAM Recruitment Ltd; Buckingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare for you and family

Comprehensive training

Career development

Job summary

Pertemps Milton Keynes is recruiting for a Service Administrator based in Buckingham, MK18 1WA. The role focuses on planning and scheduling pre-planned maintenance while liaising with customers to arrange service visits.

It is a full-time, permanent position with a £26,000 salary plus benefits, plus comprehensive training and ongoing career development. The successful candidate will join a supportive service team, coordinating engineers nationwide and handling enquiries while maintaining

Qualifications

• Experience in administration or a similar office-based role.
• Scheduling or planning experience is desirable.
• Good working knowledge of Microsoft Office applications.
• Excellent telephone communication skills.
• Strong customer service and relationship-management skills.
• Excellent attention to detail and organisational ability.
• Good numerical and analytical skills.
• Ability to remain calm and organised with a busy workload.
• Positive, enthusiastic and approachable attitude.
• Strong written and spoken English.

Responsibilities

• Plan and schedule pre-planned maintenance approximately six months in advance.
• Communicate with customers to arrange and confirm service visits.
• Coordinate and schedule Service Engineers to customer sites across the UK.
• Receive, record and manage customer breakdown calls and service requests.
• Monitor and manage engineers' diaries, adapting schedules as required.
• Generate quotations and invoices using internal systems.
• Respond to customer queries professionally and efficiently.
• Maintain accurate and up-to-date service records.
• Work closely with the wider service team to ensure high-quality service.

Skills

Administration

Scheduling

Microsoft Office

Telephone communication

Customer service

Attention to detail

Organisational ability

English communication

Tools

Microsoft Office

Job description

The Service Administrator position in Buckingham, MK18 1WA, involves planning and scheduling pre-planned maintenance while liaising proactively with customers to arrange service visits. This full-time, permanent role offers a salary of £26,000 per annum plus benefits, with working hours from Monday to Thursday, 8:30am to 5:00pm, and Friday until 4:30pm. You will join a supportive, close-knit service team, receiving comprehensive training and ongoing career development. Private healthcare for you and your family becomes available after a six-month probationary period. This position suits an organised individual who communicates clearly and manages schedules efficiently. Pertemps Milton Keynes is recruiting for this role, which requires a methodical approach to coordinating appointments and maintaining accurate records.

Service Administrator Location: Buckingham, MK18 1WA Salary: £26,000 + benefits Contract: Full-time, permanent Hours: Monday–Thursday, 8:30am–5:00pm; Friday, 8:30am–4:30pm

About the Role

An exciting opportunity has arisen for a proactive and organised Service Administrator to join a busy and close-knit service team based in Buckingham. The role will initially focus on planning and scheduling pre-planned maintenance , working proactively with customers to arrange service visits up to six months in advance. As you become established in the role, your responsibilities will develop to include managing incoming breakdown calls and emails, logging service requirements and coordinating engineer appointments around a busy and continually changing diary. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and takes pride in keeping things organised and running smoothly.

Key Responsibilities

• Plan and schedule pre-planned maintenance approximately six months in advance
• Communicate with customers to arrange and confirm service visits
• Progressively take responsibility for coordinating and scheduling Service Engineers to customer sites across the UK
• Receive, record and manage customer breakdown calls and service requests
• Monitor and manage engineers' diaries, adapting schedules as required
• Generate quotations and invoices using internal systems
• Respond to customer queries professionally and efficiently
• Maintain accurate and up-to-date service records
• Work closely with the wider service team to ensure customers receive a high level of service

About You

This role would suit someone with a strong administration background who enjoys working methodically, managing competing priorities and communicating confidently with customers and colleagues. The successful candidate will ideally have:

• Previous experience in administration or a similar office-based role
• Experience of scheduling or planning is desirable
• Good working knowledge of Microsoft Office applications
• Excellent telephone communication skills
• Strong customer service and relationship-management skills
• Excellent attention to detail and organisational ability
• Good numerical and analytical skills
• The ability to remain calm and organised when managing a busy workload
• A positive, enthusiastic and approachable attitude
• Strong written and spoken English

Why Join?

This is a fantastic opportunity to join an established business within a specialist industry, with full training and support provided. The successful candidate will have the opportunity to develop their skills and take on increasing responsibility as they become established within the service team. If you are organised, customer-focused and enjoy being at the heart of a busy operation, we would love to hear from you.