Technical Support & Operations Coordinator (Hybrid)

Bellrock; Leicester; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension scheme

Health & wellbeing program

Hybrid working

Job summary

Bellrock is seeking a Technical Support Co-ordinator in Leicester on a hybrid basis. You will support the Service Delivery Manager, track job progress, liaise with engineers and suppliers, and ensure smooth movement of tasks.

The role emphasises strong organisation, proactive chasing of actions, and clear communication, with flexible hours and exposure to modern processes and AI-enhanced workflows.

Qualifications

• Experience in a coordinator, scheduling, or admin role.
• Comfortable with systems, phone, and email comms.
• Able to juggle completing tasks and priorities.
• Adherence to processes and procedures.
• Detail-focused and highly organised.
• Tenacious and persistent in chasing actions.
• Clear communicator and team player.
• Good Judgement & understanding when to escalate issues.

Responsibilities

• Monitoring job queues and updating records accurately.
• Contacting suppliers and engineers for updates and job progress.
• Rebooking or rescheduling jobs as needed.
• Raising purchase orders and processing updates in the system.
• Supporting MI and reporting requirements.
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly, taking ownership of jobs until satisfactory completion and keeping the client informed.

Job description

Bellrock is seeking a Technical Support Co-ordinator in Leicester on a hybrid basis. You will support the Service Delivery Manager, track job progress, liaise with engineers and suppliers, and ensure smooth movement of tasks.

The role emphasises strong organisation, proactive chasing of actions, and clear communication, with flexible hours and exposure to modern processes and AI-enhanced workflows.