Operations & Onboarding Administrator

Sue Ross Recruitment Ltd; Chesterfield; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sue Ross Recruitment Ltd, on behalf of our client in Chesterfield, is seeking a highly organized Operations Administrator to join the Commercial Operations team. The role focuses on setting up new customers in business systems and supporting onboarding from order to activation.

You will work with Sales, Account Management, Finance and Operations to maintain high data quality, support billing processes, and ensure customer records are accurate and ready for service activation.

Qualifications

• Experience in administrative, coordination or customer support roles.
• Experience with CRM, ERP, database or business management systems.
• Strong data entry and data management with high accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Collaborative mindset and ability to liaison with stakeholders across departments.
• Strong problem-solving and solution-focused mindset.

Responsibilities

• Create and maintain customer records within business systems, ensuring accuracy and completeness.
• Set up contract, billing, licensing, payment and customer account information.
• Process recurring revenue quotations and sales orders.
• Validate incoming customer information and resolve discrepancies.
• Manage contract amendments and customer record updates.
• Support customer onboarding from order placement to deployment.
• Coordinate site setup, user creation and licence allocation.
• Liaise with internal departments to resolve onboarding queries.
• Ensure records are billing-ready and compliant with procedures.
• Monitor and resolve system synchronisation issues.
• Provide admin support to senior team members.
• Contribute to process improvements and continuous enhancement.

Skills

Administrative experience

Data entry

CRM experience

ERP experience

Attention to detail

Communication skills

Multitasking

Problem solving

Tools

CRM systems

ERP systems

NetSuite

Job description

Sue Ross Recruitment Ltd, on behalf of our client in Chesterfield, is seeking a highly organized Operations Administrator to join the Commercial Operations team. The role focuses on setting up new customers in business systems and supporting onboarding from order to activation.

You will work with Sales, Account Management, Finance and Operations to maintain high data quality, support billing processes, and ensure customer records are accurate and ready for service activation.