Hybrid Customer Service Administrator — Growth & Bonus

Yolk Recruitment Ltd; Cardiff; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after training

Free on-site parking

Laptop provided

Annual bonus up to 10%

Pension scheme

Career progression

Job summary

Yolk Recruitment is helping a leading manufacturing organisation in Cardiff recruit a Customer Service Administrator to join the Customer Experience team. You will manage order processing and act as the main contact for customers through the order journey, ensuring accuracy and timely updates.

The role requires experience in order processing, customer service and coordination, with SAP knowledge advantageous.

Qualifications

• Experience in order processing and customer service in a busy environment.
• Strong communication skills via telephone and email.
• Attention to detail and ability to manage multiple requests.

Responsibilities

• Act as key contact for customers via phone and email.
• Process customer orders accurately and capture information in internal systems.
• Check stock, manufacturing requirements and lead times against orders.
• Clarify missing information before progressing orders.
• Set customer expectations on availability, pricing and delivery timelines.
• Coordinate bulk orders and provide updates throughout fulfilment.
• Liaise with Manufacturing, Dispatch and other departments to resolve issues.
• Investigate complaints and escalate when needed.
• Communicate delays due to stock or manufacturing issues.

Skills

Order Processing

Customer Service

Sales Administration

Coordination

ERP systems (SAP)

Tools

SAP

Job description

Yolk Recruitment is helping a leading manufacturing organisation in Cardiff recruit a Customer Service Administrator to join the Customer Experience team. You will manage order processing and act as the main contact for customers through the order journey, ensuring accuracy and timely updates.

The role requires experience in order processing, customer service and coordination, with SAP knowledge advantageous.