Service Operations Administrator (SAP, Invoicing)

Jungheinrich Uk Ltd; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jungheinrich UK Limited is seeking an administrative professional to provide full support to Engineers, Dispatchers and Service Management for all service activities nationally. You will ensure SAP processing, quotations, orders, and invoicing, while maintaining CRM data and SLA adherence.

The role emphasizes accuracy, communication, and a proactive approach within a safety-conscious team. This position requires strong organisational skills, the ability to manage multiple tasks, and effective

Qualifications

• Experience using SAP and ERP systems for service administration.
• Strong organisational and multitasking abilities.
• Excellent communication across multiple stakeholder levels.
• Meticulous attention to detail in documentation and data entry.
• Flexible approach to shifting priorities and workloads.
• Demonstrated integrity and resilience in a fast-paced environment.

Responsibilities

• Process and control subcontract orders and invoicing efficiently.
• Prepare SAP quotations for external repairs.
• Raise credit and debit notes as required.
• Raise purchase orders for suppliers and track status.
• Promote health and safety and a safety-first culture.
• Build strong relationships with customers, engineers and colleagues.
• Process service reports from start to invoice.
• Handle invoice queries and escalation as needed.
• Follow up quotations for external repairs and log outcomes.
• Resolve SAP error reports and perform system cleansing as required.
• Allocate and order sub-contracted work and log customer calls.
• Ensure customer processes and SLAs are followed and CRM data is maintained.

Skills

Ability to work under pressure

Good organizational and multi-tasking

Ability to communicate on multiple

Attention to Detail

Flexibility

Integrity

Resilience and Tenacity

Tools

SAP

Excel

Word

Job description

Jungheinrich UK Limited is seeking an administrative professional to provide full support to Engineers, Dispatchers and Service Management for all service activities nationally. You will ensure SAP processing, quotations, orders, and invoicing, while maintaining CRM data and SLA adherence.

The role emphasizes accuracy, communication, and a proactive approach within a safety-conscious team. This position requires strong organisational skills, the ability to manage multiple tasks, and effective